Transforming the healthcare consumer experience

Our solutions help payers and providers create engaged, loyal healthcare consumers

Consumer needs and expectations continue to grow.

Today’s healthcare consumers expect value, convenience, and support. To thrive, healthcare organizations must eliminate the barriers consumers face.

Consumers believe they must exert too much effort to find, access, and pay for the care they need.

67%

feel every step of the healthcare process is a chore

81%

want shopping for healthcare to be as easy as shopping for other services

61%

feel paying for healthcare is more complex than mortgage payments

76%

want a single place to shop and purchase healthcare

58%

want only digital communications from their insurer/providers

Our solutions help consumers effortlessly navigate their healthcare journey.

Empowering healthcare consumers helps organizations build stronger, more lasting relationships—which leads to better outcomes for all.

Member Engagement

Patient Experience

Frictionless Healthcare. Immeasurable Value.
 

Give consumers access to the guidance, tools, and data they need to make smarter healthcare decisions. Connected Consumer Health, the industry’s first consumer value chain to bridge the payer-provider divide, builds loyalty by delivering the solutions consumers prefer. 

Learn more about what healthcare consumers really want.

Learn how we can help with your Consumer Experience needs.