Patient Access Center Services
An outsourced medical call center for large physician groups, hospitals, and health systems that want to create an exceptional patient experience that helps drives volume, reduces leakage, and improves patient satisfaction.
We offer multiple levels of support, including for a single department, overflow services for multiple departments/practices, peak-time support, and comprehensive management. We can also scale to meet your evolving needs.
Help reduce abandonment rates by speeding up response time (<1 minute) and increasing call routing accuracy (>99%).
Deliver stellar customer service by gaining visibility into schedules, both within and across multiple practices and ancillary services, and by leveraging an electronic wait list.
Help reduce cancellations, rescheduling, patient complaints, and no-shows by using proactive, omni-channel communications.
Help reduce costs by eliminating the need for facility space, continuous staff recruitment and onboarding, and telephony system investments.
Find and share knowledge, exchange ideas, and collaborate with peers and Change Healthcare experts to drive your solutions to success.