Software

Patient Billing & Statements

A  billing solution for providers who want to expedite patient collections by delivering easy-to-understand statements efficiently and quickly. 

 

Get Support
Contact Sales

Customizedstatements and delivery to expedite collections

Customize statements to help improve collections

Research-driven statements that incorporate design thinking engage multiple target demographics to help increase collections. 

Meet patient expectations to accelerate payments

Offer digital notifications and statements in addition to print statements to prompt a faster response. 

Lower your inbound customer-service calls

Easy-to-understand statements with multiple payment options help reduce phone calls. 

Facilitate faster processing and delivery

Help reduce costs and improve the efficiency of your mailing and returned-mail processes with advanced billing technology.

What's included

  • Clear, concise patient statements

    • Drive more patient payments with personalized statements that use design thinking, customer research, and Patient Friendly Billing®1 guidelines 1 Healthcare Financial Management Association is owner of this registered trademark.
    • Accelerate patient payments with accurate, easy-to-understand print and digital statements
    • Send statements quickly and efficiently to get paid sooner

  • Digital communications and statements

    • Help facilitate prompt payments by sending electronic payment reminders with links to billing statements, via email or text
    • Encourage faster payments by leveraging digital statements
    • Help reduce or eliminate postage expenses 

  • Simplified mailing processes

    • Eliminate time-consuming folding, stuffing, and stamping by letting us print and mail custom, four-color patient statements for you
    • Leverage our advanced statement and invoice processing, eliminating the need to maintain a large inventory of mailing materials
    • Obtain postage discounts and faster processing and delivery with our certified USPS Coding Accuracy Support System (CASS)

  • Advanced billing technology

    • Get patient statements to the right recipient, so you can get paid faster, with our Address Cleansing Service
    • Minimize returned-mail handling at your facility with our Return Mail Manager service; we automatically re-mail newly identified addresses for you
    • Reach more patients by letting us process and securely destroy returned mail, perform a skip trace, and re-mail the patient statement when a new address is found

PRODUCT SUPPORT

Need support for
this solution?

Get support

Our outcomes

View all insights

Article

Healthcare Communication Solutions: A Tale of Two Models

Article

Healthcare Communication Solutions: A Tale of Two Models

Learn how payers and TPAs can make it simpler for members to engage with their healthcare plans

Learn More

On-demand Webinar

Great Expectations

On-demand Webinar

Great Expectations

Watch this webinar to learn what healthcare consumers expect as they live through their journeys, which extend well beyond the purchase decision.

Learn More

Infographic

Are You Ready for the No Surprises Act?

Infographic

Are You Ready for the No Surprises Act?

How are payers feeling about the No Surprises Act’s Advanced EOBs and ID Card Requirements? We break it all down in this infographic.

Learn More

Join Community discussions

Find and share knowledge, exchange ideas, and collaborate with peers and Change Healthcare experts to drive your solutions to success.

Explore related solutions

Let’s start a conversation

We’re here to help you find out how this solution could benefit your organization. Complete the quick form to the right, and someone will reach out to you soon.

Our experts will:

  • Discuss your individual use case and business needs
  • Explain our features, benefits, and services
  • Show how this solution can help achieve your goals

Want more information? Start here.

Thank You

We appreciate your interest in Change Healthcare. A member of our team will contact you to better understand your needs and discuss potential solutions.

Together, we are accelerating the journey toward improved lives and healthier communities.