Solution Bundle

SmartPay® for Providers

A patient-payments solution for providers who want to increase collections, optimize efficiency, and improve patient satisfaction. 


Advancedpatient payment technology to help accelerate collections

Prompt faster patient payments

Boost collections by leveraging a mix of convenient payment channels, types, and eCashiering. This includes both online and via automated phone-pay using credit and debit cards, HSAs, and eChecks.

Streamline payment processing

Automate depositing, posting, and managing mailed patient payments with our Consumer Lockbox. 

Simplify reconciliation

Streamline processes with all transactions deposited into your account, and receive a single source for payment posting. 

Help decrease your cost to collect

Help reduce billing costs by collecting more payments both before and after care, reducing third-party collections and the risk of bad debt.

Drive efficiency with seamless integration

Integrate eCashiering with all major EHR/HIS systems, including Epic’s MyChart®, to drive time and cost efficiencies and an optimal patient experience.

What's included

  • Streamline patient payments

    • Transition to SmartPay® Personalized Communications to help you reach patients faster, and help speed collections
    • Minimize your printing and postage expenses by accepting online and over-the-phone payments
    • Automate depositing and posting, and manage mailed patient payments with our bank-independent Consumer Lockbox
  • Advanced payment technology

    • Help collect more patient payments upfront with eCashiering to let your staff accept payments in-person or by phone, including credit, HSA, or debit cards, eCheck (ACH), paper checks, and cash
    • Facilitate easy payments with Consumer Pay Online, which allows patients to make one-time payments or set-up automatic, recurring payments
    • Offer a 24/7 self-service option with our automated, interactive Phone Pay, where patients can make payments using a multi-lingual, menu-driven system
  • Merchant services

    • Simplify reconciliation by having all transactions deposited into your account, and receive a single source for payment posting into your EMR/HIS
    • Receive assistance from a single source for operational support and issue resolution
    • Receive one bill at the end of the month reflecting a single rate for all payments activity, including merchant services fees
  • Integrate with Epic to facilitate payments

    • Ease patient payments with SmartPay® Payment Integration which supports patients and providers using Epic’s MyChart® and encrypted device integration within Hyperspace® 
    • Enjoy seamless integration with MyChart® patient portal, allowing a wide range of payment options–– including debit, credit, HSA, and FSA cards
    • Remain within your workflow to help you collect more, faster
    • Accept payments at pre-service and point-of-care, and enable your staff to securely transmit card payments on EMV and P2PE-compliant devices to help reduce your PCI scope

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Together, we are accelerating the journey toward improved lives and healthier communities.

Change Healthcare Operations, LLC is a registered ISO/MSP for Woodforest National Bank, The Woodlands Texas