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PATIENT EXPERIENCE
Create a seamless patient experience that drives engagement, loyalty, and revenue.
All Patient Experience Solutions
Optimize patient access and financial clearance
Build volume and loyalty by guiding, educating, and supporting your patients using our expertise and innovative technology.
Our services include scheduling, triage, eligibility, authorization, cost estimates, payment collection, pre- and point-of-service financial counseling, enrollment services, and more.
Facilitate faster patient payments with consumer-friendly options
Reduce the cost to collect and risk of bad debt by engaging patients with digital options and customized billing communications.
Our solutions help patients understand what they owe and make it convenient for them to pay, both before and after care.
Make it easy for patients to choose, use, and pay for your services
Empower your patients to shop for services, schedule appointments, complete forms, and pay for care on their own digital devices.
Our solutions let your patients shop, book, and pay for care entirely online; support patient safety with touchless registration and check-in; and help keep patients in your network with personalized referrals.
Our outcomes
Join Community discussions
Find and share knowledge, exchange ideas, and collaborate with peers and Change Healthcare experts to drive your solutions to success.
- Financial Clearance Services Learn how our patient financial clearance solutions help improve patient access workflows, accelerate reimbursement, reduce denials, and increase collections. Learn more
- Healthcare Consulting Services Discover our healthcare consulting support for both payers and providers who need assistance meeting the challenges of an evolving, complex healthcare industry. Learn more
- Consumer Payments and Communications Services See how our healthcare payment systems empower your consumer engagement efforts by facilitating member payments and enabling member communications. Learn more
- Eligibility and Enrollment Solutions Learn how our healthcare eligibility enrollment services help to identify and support financially vulnerable patients through payment counseling and program enrollment. Learn more
- Data and Analytics Discover how our healthcare data analytics solutions help payers and providers turn data into timely, actionable insights to optimize revenue, cost and quality performance. Learn more