Member Engagement Innovation
Convenient Member Payments
Improve member payment experience
Transforming the member payment process requires offering a suite of consumer payment solutions that are sensitive to the desires of today’s member such as providing multiple payment options, using member-friendly language, and connecting with members digitally on their preferred platform. We can simplify the premium payment process and can help improve member digital engagement.
Change Healthcare is a payments leader in healthcare, processing over $1.5B in consumer payments annually
Improve Member Engagement
Engagement with Member IDs, Welcome Kits & EOBs
Our solutions help our customers transform legacy processes into meaningful engagement channels.
ID Cards and Welcome Kits –High-quality ID cards and welcome kits allow you to make the most of this critical stage of the member experience through personalized content that puts the member at the center of their healthcare world.
Color and Electronic EOBs – Differentiate your consumer experience with modern EOBs designed to optimize member understanding.
Member Healthcare Payments
Facilitate member payments to providers
A key strategy for improving member portal utilization is adding healthcare financial transaction capabilities. Combining our technology with payer data as a source of truth for member responsibility, our solution provides members:
- Insight into their healthcare utilization
- Payment summaries and cost balances
- Tools to pay quickly and conveniently
Solutions We Provide
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