Software

Communications Complete

A healthcare communications service platform for payers who want to create, manage, and distribute member communications through an integrated print and digital workflow. Our platform can help improve your communications workflow, saving you time and money, and gives you the tools to engage with your members in ways that matter to them.

The powerto create and scale healthcare communications

Create and manage communications directly to improve efficiency

Monitor communication status at each stage of the workflow, from data input through delivery. Proof, hold, and release communications to production and delivery—all from your desk. Our healthcare communications platform gives you control over your communications as they move through the workflow.

Omnichannel options to better engage members

Engage with your members through their preferred channels. Our platform can intake your members’ preferences and execute print or digital healthcare communications accordingly through a single, integrated workflow.

Reporting, monitoring, and audit support

Use our healthcare communications service platform to manage your workflow more efficiently with real-time workflow and data transparency at your fingertips. Our easy-to-access and secure archive, coupled with powerful audit support, can enable your team to quickly demonstrate regulatory and SLA compliance. 

What’s included in the Communications Complete platform

  • Data processing and management

    • Flexible data-input options (CSV, XML, DBF)
    • Standardization of submission process
    • Efficient, automatic processing capabilities
    • Shortened communication-throughput time
    • Learn more
  • Composition management

    • Create, customize, and manage templates
    • Configurable business rules
    • Minimize rework for faster scalability
    • Supports accessibility and alternate formats
    • Learn more
  • Communications management

    • Tools to manage communications workflow
    • Self-service transparency and workflow control
    • Ability to proof, hold, and release communications
    • End-to-end status monitoring
    • Customizable user profiles
    • Learn more
  • Omnichannel delivery

    • Engage with members via preferred channels
    • Single workflow for digital and print
    • Automatic fail-over-to-print
    • USPS partnership accelerates mail delivery
    • Reduce costs with advanced document-consolidation services
    • Learn more
  • Business intelligence

    • Real-time monitoring
    • In-depth digital reporting
    • Custom reporting views
    • Multiple access options
    • Learn more
  • Communications archive

    • Easy-to-access and secure
    • Complies with CMS requirements
    • Flexible access (API, portal, file delivery)
    • HITRUST-certified
    • Learn more
  • Consulting and support

    • 25+ years of healthcare communication expertise
    • Insights to help drive digital adoption
    • Communication-design consulting
    • Professional services
    • High-touch account management
    • Learn more

What Customers are Saying

“I don’t see us as two separate companies; I just see it as we have a department or division that handles all our correspondence—and Change Healthcare makes it happen.”

Paul Andrews
Director and Client Partner
Wipro Limited

Our outcomes

View all insights

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