The 2022 Healthcare Consumer Experience Index
A study conducted by The Harris Poll and commissioned by Change Healthcare.
Consumers want health plans and providers to end the fragmentation, simplify the patient experience, and deliver a cohesive healthcare journey.
These are some of the findings from our 2022 Change Healthcare-Harris Poll consumer experience index. In our latest white paper, we share research insights from nearly 2,000 consumers about the challenges they face with healthcare systems and processes. We also explore the steps industry leaders can take to ease consumers’ burdens.
In this new webinar, learn more about the research findings and how you can apply them in your organization.
Webinar attendees will:
- Learn about the emerging consumer behavior trends and expectations in healthcare.
- Discuss where the healthcare system is today and the specific pain points.
- Discuss the implications for the future and review potential opportunities.