Patient Responsibility Management

Self-Pay patient collection services for hospitals and health systems that want to increase patient collections and shorten billing collection cycles.


StreamlineYour Hospitals Patient Collections Process

  • Optimize collections and shorten collection cycles on patient balances by applying effective processes, technology, and patient advocacy services.
  • Educate your patients effectively about their medical costs using a patient-centered process that incorporates into your internal workflows to perfect the timing and focus of patient communications.
  • Reduce overhead costs by using our dedicated self-pay team and by applying advanced technology.
  • Collect payments faster by addressing self-pay collections upfront and offering text-to-pay.
  • Improve the patient experience during the self-pay collection process. Refining call to answer times and how questions are handled increases their likelihood to pay.
  • Reinforce your organization’s brand by customizing patient communications and applying high quality telephone outreach and inbound call handling practices.

Increase Collections from Self-Pay Patient Accounts

  • Patient-focused approach

    • Ensure your patients understand their medical costs with our patient-centered communication processes.
    • Perfect the timing and focus of patient communications by incorporating the information into internal workflows.
    • Improve the patient experience and increase their likelihood to pay by answering questions quickly and counseling patients on their payment options.
    • Offer innovative payment options such as text-to-pay to make it easier for patients to make payments.
  • Dedicated self-pay staff

    • Use predictive dialers and automatic call tracking and recording (where available by state law) to follow up on self-pay obligations early, efficiently and effectively.
    • Reduce your team’s burden by allowing our multi-lingual staff to help field patient inquiries and minimize complaints.
  • Customer service best practices

    • Apply the highest quality telephone outreach practices and inbound call handling for your patients to help them satisfy their financial obligations to your organization.
    • Use customized phone scripts to help your patients resolve any outstanding financial matter (payment plan, secondary insurance, charity program, etc.) during a potentially serious time in their lives.

Our outcomes

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