Shop Book and Pay™

An e-commerce platform for providers who want to drive consumer engagement, volume, and satisfaction by offering an online retail-shopping experience that includes procedure bundling and transactable pricing.


6features to drive engagement, volume, and revenue

Engage consumers shopping for healthcare online

Offer an innovative e-commerce experience by enabling consumers to review price, quality, availability, and patient-satisfaction rankings for all in-network providers offering a chosen service.

Capture volume

Expand your patient base by offering transactable cash offers alongside personalized price quotes based on a patient’s health plan, benefits, and deductible balance. 

Help increase collections, faster

Help boost upfront collections and reduce the risk of bad debt with convenient payment options, including cash discounts, credit and debit cards, health savings accounts, monthly auto-payments, or financing via partners.  

Minimize surprise billing

Improve patient satisfaction by bundling all services into a single episode of care.

Secure appointments

Integrate scheduling to let patients select the most convenient date and time from available slots within the same shopping workflow.

Help reduce cancellations and no-shows

Help prevent leakage by automating up-front scheduling and payments before care is given. Patients are more likely to keep their appointments for pre-paid procedures.

What's included

  • Convenient, personalized healthcare shopping

    • Create a digital storefront
    • Allow patients to search for a procedure or test
    • Let patients compare providers by price and quality before adding a procedure to their shopping cart
    • Give patients a true representation of their out-of-pocket costs
  • Integrated self-scheduling

    • Integrates with your existing scheduling system
    • Helps reduce cancellations and no-shows
    • Remove barriers to finding and scheduling care
  • Help improve collections and reduce costs

    • Help reduce administrative costs
    • Offer cost transparency
    • Offer convenient payment options, upfront


Need support for
this solution?

Our outcomes

View all insights

Join Community discussions

Find and share knowledge, exchange ideas, and collaborate with peers and Change Healthcare experts to drive your solutions to success.

Contact Sales

Let's connect.