Healthcare organizations understand that if they want to keep patients satisfied, they must deliver cohesive, personalized experiences across the entire patient healthcare journey. Provider/patient interactions whether they are clinical, financial, operational, or administrative must be positive and patient centric. Clinical care is already focused acutely on the needs of individual patients, and the financial care journey should be handled the same way. Humanizing the revenue cycle through patient-centered touchpoints throughout the financial journey will help elevate providers in an increasingly competitive landscape. To better understand how U.S. healthcare organizations are managing the revenue cycle today, Change Healthcare commissioned research among providers to explore how far along they are on their patient-focused journey. This e-book reports the results of that study.

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