Revenue Cycle Management Services for Telehealth and Virtual Care

Revenue cycle management services for telehealth and virtual care providers to help increase speed to payment, support cash flow, simplify workflows, and reduce costs.


What’s Included in RCM for Telehealth and Virtual Care

  • Revenue integrity

    • Charge reconciliation
    • Coding
    • Documentation audit
  • Billing and A/R follow up

    • Insurance verification, authorization management, and enrollment
    • Eligibility and coverage discovery
    • Claim creation and submission via clearinghouse
    • Delinquent claim management and resubmission
    • Under/over payment and payer contract monitoring
    • Credit balance management
    • Patient-friendly statements
    • Balance transfer
  • Denials management

    • Denials and appeals management
    • Denial root cause analysis
    • Remittance monitoring
  • Payment reconciliation

    • Lockbox
    • Payment management (for insurers and patients)
    • Digital patient engagement
    • Financial call center
  • Reporting

    • Monthly deliverables with executive summary
    • Standard and ad hoc reporting
    • Self-service analytics

Helpreduce costs and improve margins

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Technology-enabled telehealth billing services to help drive results

Our telehealth billing services experts are here to address your revenue cycle needs. Get the right combination of technology and skilled expertise, coupled with affordability and ease. Choose a partner that focuses on people, process, and technology to help drive desired results.

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Resources to support your growth

Our telehealth billing services include resources and expertise to match your growth needs quickly. For virtual care companies that are targeting growth and expanding their organizations, we offer resources and knowledge to do things quickly, at scale.

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Dedicated customer service to meet your needs

We operate as an extension of your culture, treating your patients, staff, and payers with respect and honoring your policies and procedures. You’ll be paired with a dedicated client manager with extensive telehealth RCM expertise to provide nuanced guidance tailored to your telehealth billing services needs.

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Insights to help improve financial performance

Our telehealth billing services include accounts receivable metrics that surpass industry norms, resulting in revenue increases for many of our clients. Comprehensive reporting can help improve performance and cut costs. With tailored, scheduled, and on-demand self-service reporting capabilities, you can have easy access to insights. 

Let’s start a conversation

We’re here to help you find out how our services could benefit your organization. Complete the quick form to the right, and someone will reach out to you soon.

Our experts will:

  • Discuss your individual use case and business needs
  • Explain our features, benefits, and services
  • Show how this solution can help achieve your goals

Want more information about our services? Start here.

Thank You

We appreciate your interest in Change Healthcare. A member of our team will contact you to better understand your needs and discuss potential solutions.

Together, we are accelerating the journey toward improved lives and healthier communities.

Our outcomes

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