Reassure Members

Health plan members have mounting concerns about COVID-19, and are looking to payers for education, coverage information, and reassurance. Payers want to respond, but might not have the capacity to rapidly develop and launch large-scale COVID-19 communications for members. Change Healthcare is helping payers reassure members, minimize call center volume, and speed responsiveness with multi-channel print and digital COVID-19 communications on healthy practices, benefits, and online resources.

We are offering for health plans low-cost ways to communicate with their members via multiple print and digital communication channels.