Minneapolis-based Hennepin Healthcare reduces denial-related revenue loss by $12.5M

Claims management software that integrates seamlessly with Epic, coupled with custom reports that deliver analytical insights, drive continuous improvement.

Inefficient claim workflows impact productivity, reimbursement, and payment velocity. 

Hennepin Healthcare was using two systems to create and manage claims and lacked access to innovative technology that helps reduce denials and continuously improve processes.

“We can get bridge routines put in place through Change Healthcare very quickly, which is nice because it doesn't stop our billing process, and it doesn't put us in jeopardy of slowing our cash down.”

Dawn Patton - Patient Financial Services Director

Improved Efficiency, Revenue, and Cash Flow

  • Transitioned from using two systems for claims processing to a single, Epic-integrated workflow
  • Achieved a 95%+ claim-acceptance rate
  • Reduced denial-related revenue loss by $12.5M 
Solutions Included
Assurance Reimbursement Management™ icon

Assurance Reimbursement Management™

Assurance Reimbursement Management™

Streamline healthcare claims management to help reduce denials and facilitate fast reimbursement

Connect to 2,200+ payers to stay current with changing rules and regulations. Our solution offers real-time claim editing within established workflows, claim-status tracking, and the ability to send attachments electronically.  


  • Increase staff productivity with intuitive, exception-based workflows and automated tasks; our flexible, cloud-based technology can be accessed from any computer.
  • Practice just-in-time claim follow-up with automated alerts and visibility into the claim lifecycle.
  • Minimize rework with real-time claim editing capabilities within your HIS workflow.
  • Manage denials in the same system as the rest of your claims, leveraging integrated denial and appeals management tools.
Acuity Revenue Cycle Analytics™ icon

Acuity Revenue Cycle Analytics™

Acuity Revenue Cycle Analytics™

Assess both revenue cycle and payer performance with analytical insights

Use customized reports to identify issues in your revenue cycle and to examine performance across payers regarding rejections, denials, and service-to-payment velocity to drive improvements.


  • Consult the most up-to-date data that’s compiled automatically and in near real-time.
  • Source from 80+ standard, yet also customizable, reports to gain the information you need for analysis.
  • Gain ongoing visibility into interdependencies of cross-functional processes and performance against financial outcomes.
  • Understand whether performance is exceeding, on track, or lagging based on suggested performance thresholds.

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