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Case Study
Utilizing Patient Access Contact Center Services
Summary
See how a hospital streamlined scheduling for about 700 providers and strengthened customer service for 65,000+ patient calls monthly.
Jefferson Einstein needed a patient-access partner that could work collaboratively with internal-access staff to bolster patient scheduling and communications. They specifically needed support handling over 65,000 calls monthly while delivering consistently high-quality service to patients and families on behalf of their physician practices.
The solution: Optum Patient Access Contact Center Services. Designed to provide callers with a seamless, high-quality experience, we helped improve accuracy, streamline scheduling and lower wait times.
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