Financial communications often represent the final stage of a provider’s direct engagement with a patient, but they shouldn’t be an afterthought.

Providers routinely evaluate financial communications based on their ability to facilitate faster, fuller payments. That’s clearly important, yet it’s only part of the bigger picture. A well-executed financial communications strategy can increase patient loyalty and trust while at the same time improving your organization’s future financial performance.

In this on-demand webinar, we take a closer look at two key trends currently reshaping our industry: consumerism and digitization. We’ll discuss how providers can capitalize on these trends to simultaneously improve patient satisfaction and cash flow.

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Key Takeaways

  • Research has shown that patients’ billing experiences correlates with likelihood of payment and brand loyalty.
  • Preventing and managing returned mail is an often overlooked and costly part of the patient statement process.
  • Digitizing communications operations can elevate the patient experience while simultaneously expediating patient
            collections. 

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