Community Connector

A service for payers who want to assess their members’ Social Determinants of Health (SDoH) needs and refer members to community-based organization(s) to provide social service program assistance. 


What’s Included in Community Connector

  • Streamlined engagement and communication channels

    • Addresses members' Social Determinants of Health needs
    • Improves member satisfaction
    • Increases member retention
  • Social Determinants of Health workflow

    • Based on industry best practices
    • Based on 15-plus years of desired outcomes
    • Multichannel assessment and communications with member opt-out capability of channel or program
  • Support from member advocates and government relations

    • Bilingual Spanish/English member advocates
    • Support that delivers a trusted experience
    • Government-relations teams in all U.S. states 

Addressindividual SDoH needs through multichannel assessment and community-based program-referrals service

Community Connector - Young woman helping elderly woman

Assess members’ SDoH needs through a customizable, multichannel assessment approach

To address SDOH needs in members’ local area, Community Connector helps reimagine how whole-person-focused services such as home environment, housing, education, access to food, and transportation can work together to improve people’s health, well-being, and quality of life. 

Community Connector - Father looking over documents with family

Assessment of member SDOH needs and referral to community-based organizations

Community Connector helps address individual SDOH needs through multichannel screening and community-based organization-referral services.

Community Connector - Nurse pushing elderly lady in wheelchair

Closed loop follow-up to ensure SDoH needs are met through multiple channels

Social Determinants of Health have a major impact on health outcomes – especially for the most vulnerable populations, potentially contributing to 80% of health outcomes. These factors must be considered when providing treatment to achieve better health outcomes in these populations, and appropriate follow-up helps ensure these SDOH needs are met.

Community Connector - Businesswoman looking at laptop

Gain insights through reporting metrics at a member and a population level

As policymakers, providers, and payers consider a more holistic approach to healthcare for patients, Community Connector’s reporting features can help. You’ll get monthly reporting at the member and population levels, plus six-month trends, a year-to-date summary, and a summary of programs utilized.

Let’s start a conversation

We’re here to help you find out how our services could benefit your organization. Complete the quick form to the right, and someone will reach out to you soon.

Our experts will:

  • Discuss your individual use case and business needs
  • Explain our features, benefits, and services
  • Show how this solution can help achieve your goals

Want more information about our services? Start here.

Thank You

We appreciate your interest in Change Healthcare. A member of our team will contact you to better understand your needs and discuss potential solutions.

Together, we are accelerating the journey toward improved lives and healthier communities.

Our outcomes

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