A service for payers who want to assess their members’ Social Determinants of Health (SDoH) needs and refer members to community-based organization(s) to provide social service program assistance.
Addressindividual SDoH needs through multichannel assessment and community-based program-referrals service
Assess members’ SDoH needs through a customizable, multichannel assessment approach
To address SDOH needs in members’ local area, Community Connector helps reimagine how whole-person-focused services such as home environment, housing, education, access to food, and transportation can work together to improve people’s health, well-being, and quality of life.
Assessment of member SDOH needs and referral to community-based organizations
Community Connector helps address individual SDOH needs through multichannel screening and community-based organization-referral services.
Closed loop follow-up to ensure SDoH needs are met through multiple channels
Social Determinants of Health have a major impact on health outcomes – especially for the most vulnerable populations, potentially contributing to 80% of health outcomes. These factors must be considered when providing treatment to achieve better health outcomes in these populations, and appropriate follow-up helps ensure these SDOH needs are met.
Gain insights through reporting metrics at a member and a population level
As policymakers, providers, and payers consider a more holistic approach to healthcare for patients, Community Connector’s reporting features can help. You’ll get monthly reporting at the member and population levels, plus six-month trends, a year-to-date summary, and a summary of programs utilized.
What’s Included in Community Connector
Streamlined engagement and communication channels
- Addresses members' Social Determinants of Health needs
- Improves member satisfaction
- Increases member retention
Social Determinants of Health workflow
- Based on industry best practices
- Based on 15-plus years of desired outcomes
- Multichannel assessment and communications with member opt-out capability of channel or program
Support from member advocates and government relations
- Bilingual Spanish/English member advocates
- Support that delivers a trusted experience
- Government-relations teams in all U.S. states
Join Community discussions
Find and share knowledge, exchange ideas, and collaborate with peers and Change Healthcare experts to drive your solutions to success.