Medical Record Retrieval

An operational service for payers who need medical-record retrieval for risk adjustment and quality with scale and real-time transparency.

What’s included in Medical Record Retrieval

  • Trusted expertise

    • 20 years of experience in medical records retrieval, coding, and abstraction for HEDIS and Stars
    • Help improve coding accuracy with our clinically trained staff and quality control
    • Scale to suit your needs with our onshore or offshore offices
  • Fully integrated with quality analytics solution

    • Option to retrieve medical records and perform clinical coding and abstraction in a one-stop-shop solution
    • Integrate with our Quality Performance Advisor solution, named Best in KLAS in Payer Quality Analytics 2018
    • Eco-scale and code medical records for risk adjustment
  • Near real-time transparency

    • Stay updated on the status of retrieval and abstraction in near real time through the Alert Portal
    • Manage the process and communicate internally using the Alert Portal
    • Provides a dashboard, key sites, member view, pended cases by site, and other key features

Scalablemedical-record retrieval and abstraction

Medical Record Retrieval - businesswoman working on laptop

Software to control costs and achieve high accuracy

Control costs with scalable capacity of our U.S. offices in Georgia and Kentucky or our offshore office in Manila. Achieve high accuracy rates supported by our rigorous quality control.

Medical Record Retrieval - businesswoman working on laptop

A dashboard to get status updates in near real time

Know the status of medical-records retrievals in near real time with our medical-record retrieval self-service Alert Portal. You’ll have access to a dashboard, key sites, member views, and more.

Medical Record Retrieval - coworkers looking at computer

A Best in KLAS solution to integrate charts

Seamlessly integrate medical-record retrieval charts with Quality Performance Advisor, which was named Best in KLAS in Payer Quality Analytics 2018.

Providing Measurable Value

Card Background
3 M

charts retrieved annually

Card Background
250 K

providers work with us for chart collection

Card Background
+100 K

collection sites in all 50 states

Our outcomes

View all insights


Need support for
this solution?

Join Community discussions

Find and share knowledge, exchange ideas, and collaborate with peers and Change Healthcare experts to drive your solutions to success.

Let’s start a conversation

We’re here to help you find out how our services could benefit your organization. Complete the quick form to the right, and someone will reach out to you soon.

Our experts will:

  • Discuss your individual use case and business needs
  • Explain our features, benefits, and services
  • Show how this solution can help achieve your goals

Want more information about our services? Start here.

Thank You

We appreciate your interest in Change Healthcare. A member of our team will contact you to better understand your needs and discuss potential solutions.

Together, we are accelerating the journey toward improved lives and healthier communities.