In this webinar, members of our consulting team share best practices for process and performance improvement, gleaned from years of extensive client engagements. Our experts share tips on how to assess your current operational processes, discuss the importance of change management, and reveal the five key steps to improving efficiency.
Keith Arnold, Director of Change Healthcare Consulting, has developed and implemented project-based initiatives for health plans for 24 years. He has a comprehensive knowledge of payer operations, including member administration, provider networks, and capitation, with an emphasis on claims administration and benefits.
Thomas Ruwald, Senior Manager, Change Healthcare Consulting, has more than 20 years of experience working with large and small health plans on system implementation and upgrade projects. He focuses on project management, configuration management, business and technical analysis, programming, training, and testing.