Rebuilding Healthcare Consumer Confidence

Healthcare consumers are increasingly empowered to take care of their own health. These growing expectations—coupled with the response to the COVID-19 pandemic—will drive the pace of change within the industry for the foreseeable future.

In this webinar we’ll explore which issues cause the most friction for patients by discussing the results of recent research: a Deloitte study on the impact of COVID-19 on the healthcare consumer, plus the Change Healthcare-Harris Poll 2020 Consumer Experience Index survey.

Watch now to learn how consumers are dealing with the pandemic, how they view healthcare in general, and how we can help mitigate their challenges.

Presenters:

David Betts, Principal, Life Sciences and Health Care at Deloitte Consulting LLP, focuses on helping clients transform their organizations to better attract, acquire, and retain customers. He serves as the national signature issue leader for Human Experience in Health Care, and provides perspective on the research and development of the thought leadership published by the Deloitte Center for Health Solutions.

Bill Krause, Vice President of Experience Solutions at Change Healthcare, leads solution development for the company’s patient experience management portfolio, helping customers realize value from innovative consumer engagement technology. Previously, Bill provided direction into new product and service strategies, business development planning, partnerships and corporate development across a variety of lines of business for McKesson and Change Healthcare.

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