The 2020 Healthcare Consumer Experience Index

Summary

Our survey of nearly 2,000 individuals reveals how consumers view the processes of finding, accessing, and paying for care—and what improvements are needed.

Increasing competition and the transition to value-based care are pressuring both payers and providers to improve consumer engagement, satisfaction, and loyalty. Where do you begin? With the 2020 Change Healthcare – Harris Poll Consumer Experience Index, which reveals patients’ greatest pain points and the steps you can take to remedy them. 

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Download our 2020 Consumer Experience Index report. 

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