Our survey of nearly 2,000 individuals reveals how consumers view the processes of finding, accessing, and paying for care—and what improvements are needed.
Increasing competition and the transition to value-based care are pressuring both payers and providers to improve consumer engagement, satisfaction, and loyalty. Where do you begin? With the 2020 Change Healthcare – Harris Poll Consumer Experience Index, which reveals patients’ greatest pain points and the steps you can take to remedy them.
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