Service

Healthcare Consumerism Consulting Services 

Specialty healthcare consumerism consulting services for payers and providers who want to deliver a differentiated consumer-centric experience that deeply reflects members’ expectations, activates and converts desired behaviors and ultimately drives enrollment, satisfaction, and retention.

Delivera Retail-Like Health Plan Experience

Expertise to consistently provide positive member experiences

Engage our healthcare consumerism experts to analyze all aspects of your member experience, from empathy based understanding of needs and journey mapping to shopping online for health plans, and receiving custom communications, to paying bills.

Transform your organization by automating processes

Consultants help you automate processes, accelerate workflows, and deliver greater performance and cost transparency to your members in order to simplify, reduce friction and enhance member and patient satisfaction.

Communications strategy development to engage consumers

Engage our healthcare consumerism consultants to develop an intentional omni-channel communications strategy that incorporates behavioral journey mapping, digital optimization, conversational AI, mobile apps, and social media. 

What’s Included in Healthcare Consumerism Consulting Services

  • Healthcare Strategy Consulting

    • Market assessment and competitor analysis
    • Consumer rating driver analysis
    • Behavioral journey mapping
    • Identification, activation and conversion analytics
    • Ethnographic and Behavioral Segmentation
    • Empathy-based Human Centered Experience Design
    • Product portfolio review
    • Channel strategy and development
    • Member/patient engagement assessment
    • Consumer experience optimization
    • System selection/implementation
    • Operational improvements
    • New product development support
    • Vendor/partner selection

Our outcomes

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PRODUCT SUPPORT

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