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Charles “Chick” McLaughlin
Chick has more than 25 years in the healthcare industry, with skills and expertise in system implementations, project management, business analysis, and system configuration, including benefit package building and provider contract pricing. He is also skilled in training, planning, scheduling, production Improvement, and gap analysis. Chick is experienced in developing strategies, programs, and systems to enhance customer satisfaction. He is a proven solution generator with outstanding problem-solving and conflict resolution abilities.
Experience
- Staffed and managed a startup configurations department for a managed care organization supporting state Medicaid programs
- System configuration subject matter expert for a Medicare D-SNP implementation, with a primary focus on benefits, pricing, and claims
- Implementation consulting manager responsible for a staff of seven implementation consultants and associated customer accounts
- Managed staff in planning, scheduling, documenting, and coordinating information system development/enhancement efforts to produce effective IT solutions as applications analyst manager – business process outsourcing (BPO) services, for a health solutions company
- Served as a business analyst in an agile development environment; supported an administrative solutions company during a legacy system modernization project designed to meet growing transaction volume demand and enhance services to healthcare clients
Qualifications
- Project Manager Certified
- Six Sigma from CSC
- 25+ years’ healthcare experience
Education
- Associate’s degree, Montgomery County Community College
