SmartPay™ for Payers

A suite of customer payment solutions for payers that want to provide multiple secure payment options, use member-friendly language, and connect with members digitally on their preferred platform.

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Transform Member Payments


Make it easy for health plans to bill and collect premium payments with this member-friendly consumer payment solution.


Get help in reducing customer support calls and unnecessary, costly paper delivery for a more efficient, streamlined workflow.


Provide multiple secure payment options using member-friendly language, and connecting with members digitally on their preferred platform.


Significantly reduce operational complexity, enabling cost savings. You have a single vendor to handle all consumer payment needs.


Gain a simplified premium payment process with improved member digital engagement and retention.


Partner with the market leader positioning you for long-term success and peace of mind in a PCI-compliant environment.

Transform Your Member Payment Process


Member premium payments

  • Have a payment solution that makes it easy for health plans to bill and collect premium payments. Omni-Channel member-friendly payment options include mobile, online, IVR, lockbox, in-person, and agent assisted.
  • Get online wallet with access to desired funding sources, as well as automatic deposit into the appropriate account and provision of consumer payment posting.
  • Positively impact you and your members with a payments platform that maximizes engagement, collections, and member choice, reduces administrative expenses and provides automatic deposit and reconciliation of funds.

Member healthcare payments

  • Make it easy to enroll and pay. After shopping and enrolling on your platform, members can pay binder payment, or pay premium and set up reoccurring payments.
  • Gain detailed insight into claims, provider care, adjudicated claims and balances with the member portal. Payment tools allow members flexibility and convenience.

Healthcare financial summary

  • Easily manage the monthly healthcare financial summary, which outlines healthcare spending, payments owed, and trends. This summary reminds members to pay and helps them plan.

Providing Measurable Value

  • $1.5B+

    processed in consumer payments annually

  • 12.2M

    members signed up for individual plans

  • $800

    per member average out-of-pocket costs

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