Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits

A consumer-centric solution for payers that want to engage members and encourage proactive involvement in their health and wellbeing.

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Knowledge-Driven Member Engagement


Target specific member populations using data and analytics to better understand member needs and deliver relevant, timely outreach.


Encourage improved member health with targeted communications, live advocate support to schedule appointments and in home clinical visits.


Drive member satisfaction and loyalty improvements by providing valuable communications & outreach that guide members toward a healthier lifestyle.


Promote care compliance with targeted education and hands-on member support.


Help reduce member abrasion by streamlining communication touchpoints with a holistic view of organizational communications.


Advance industry ratings by making a positive impact on Health Effectiveness and Information Set (HEDIS) scores and CMS Star ratings.

Promote Preventative Care and Compliance


Smart Connect™

  • Inform your communication strategy to deliver the right message, to the right members, at the right time with sophisticated analytics and centralized big data, including your existing claims data.
  • View all member touch points across your enterprise with a vendor agnostic, integrated reporting dashboard that allows you to manage SMART Connect campaigns and other communication programs.
  • Allow your members to select what works best for them from multi-channel, multi-language communication options including IVR, email, SMS text, web portal, live advocates, and more.


Smart Appointment Scheduling™

  • Identify members and send targeted member education materials with dynamic, integrated analytics.
  • Coordinate and schedule provider appointments via live member advocates that directly contact members.
  • Help ensure members keep their appointments with direct mail and digital reminders, which can help to close care and risk gaps.

Clinical Care Visits

  • Conduct a complete assessment including personalized care plans with registered clinicians that visit member homes.
  • Review comprehensive reports for member healthcare providers.
  • Reduce your members’ need to travel with clinical in-home assessments, helping lead to improved satisfaction and health outcomes.

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