Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits

A consumer-centric solution for payers that want to engage members and encourage proactive involvement in their health and wellbeing.

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Knowledge-Driven Member Engagement

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Target specific member populations using data and analytics to better understand member needs and deliver relevant, timely outreach.

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Encourage improved member health with targeted communications, live advocate support to schedule appointments and in home clinical visits.

smart-connect-drive-member-satisfaction-loyalty

Drive member satisfaction and loyalty improvements by providing valuable communications & outreach that guide members toward a healthier lifestyle.

smart-connect-promote-care-compliance

Promote care compliance with targeted education and hands-on member support.

smart-connect-help-reduce-member-abrasion

Help reduce member abrasion by streamlining communication touchpoints with a holistic view of organizational communications.

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Advance industry ratings by making a positive impact on Health Effectiveness and Information Set (HEDIS) scores and CMS Star ratings.

Promote Preventative Care and Compliance

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Smart Connect™

  • Inform your communication strategy to deliver the right message, to the right members, at the right time with sophisticated analytics and centralized big data, including your existing claims data.
  • View all member touch points across your enterprise with a vendor agnostic, integrated reporting dashboard that allows you to manage SMART Connect campaigns and other communication programs.
  • Allow your members to select what works best for them from multi-channel, multi-language communication options including IVR, email, SMS text, web portal, live advocates, and more.

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Smart Appointment Scheduling™

  • Identify members and send targeted member education materials with dynamic, integrated analytics.
  • Coordinate and schedule provider appointments via live member advocates that directly contact members.
  • Help ensure members keep their appointments with direct mail and digital reminders, which can help to close care and risk gaps.
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Clinical Care Visits

  • Conduct a complete assessment including personalized care plans with registered clinicians that visit member homes.
  • Review comprehensive reports for member healthcare providers.
  • Reduce your members’ need to travel with clinical in-home assessments, helping lead to improved satisfaction and health outcomes.

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