Software

Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits

A member engagement platform for payers that want to improve consumer engagement in healthcare by encouraging proactive involvement in their health and well-being.

 

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Knowledge-DrivenMember Engagement Strategies

  • Target specific member populations using data and analytics to better understand member needs and deliver relevant, timely outreach.

  • Drive member satisfaction and loyalty improvements by providing valuable communications & outreach that guide members toward a healthier lifestyle.

  • Help reduce member abrasion by streamlining communication touchpoints with a holistic view of organizational communications.
  • Encourage improved health with member engagement services that deliver targeted communications, live advocate support to schedule appointments, and in home clinical visits.

  • Promote care compliance with health engagement management using targeted education and hands-on member support.

  • Advance industry ratings by making a positive impact on Health Effectiveness and Information Set (HEDIS) scores and CMS Star ratings.

Engagement Tools to Promote Preventative Care and Compliance

  • Smart Connect™

    • Inform your member engagement strategies to deliver the right message, to the right members, at the right time with sophisticated analytics and centralized big data, including your existing claims data.
    • View all member touch points across your enterprise with a consumer engagement platform that offers a vendor agnostic, integrated reporting dashboard that allows you to manage SMART Connect campaigns and other communication programs.
    • Provide consumer engagement tools to allow your members to select what works best for them from multi-channel, multi-language communication options including IVR, email, SMS text, web portal, live advocates, and more.

  • Smart Appointment Scheduling™

    • Identify members and send targeted member education materials with dynamic, integrated analytics using our health engagement platform.
    • Coordinate and schedule provider appointments via live member advocates that directly contact members.
    • Help ensure members keep their appointments with direct mail and digital reminders, which can help to close care and risk gaps.

Our outcomes

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e-Book

Humanizing RCM

e-Book

Humanizing RCM

Discover how humanizing the revenue cycle throughout a patient’s financial journey will help to elevate providers in an increasingly competitive landscape.

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Video

End-to-End Partnership Optimizes Revenue Cycle Management

Video

End-to-End Partnership Optimizes Revenue Cycle Management

Discover how a community health system benefited from a single trusted RCM partner leveraging the comprehensive RCM Complete solution.

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On-demand Webinar

Postage Trends and Mitigation Strategies

On-demand Webinar

Postage Trends and Mitigation Strategies

Discover how to cut paper-based communication costs and move more members to digital in this webinar about the impact of recent Postal Commission decisions.

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Resources and brochures

Fact Sheet

Improve Postnatal Outcomes with Targeted Member Engagement

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Brochure

Increase Annual Wellness Visits

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Brochure

Maximize HRA Completions

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Brochure

Proactively Engage Members to Reduce Gaps in Care

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Brochure

Eligibility & Enrollment with Member-Centric Engagement

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Brochure

Knowledge-Driven Member Engagement

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We appreciate your interest in Change Healthcare. A member of our team will contact you to better understand your needs and discuss potential solutions.

Together, we are accelerating the journey toward improved lives and healthier communities.