Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits

A member engagement platform for payers that want to improve consumer engagement in healthcare by encouraging proactive involvement in their health and well-being.

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Knowledge-Driven Member Engagement Strategies

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Target specific member populations using data and analytics to better understand member needs and deliver relevant, timely outreach.

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Encourage improved health with member engagement services that deliver targeted communications, live advocate support to schedule appointments, and in home clinical visits.

smart-connect-drive-member-satisfaction-loyalty

Drive member satisfaction and loyalty improvements by providing valuable communications & outreach that guide members toward a healthier lifestyle.

smart-connect-promote-care-compliance

Promote care compliance with health engagement management using targeted education and hands-on member support.

smart-connect-help-reduce-member-abrasion

Help reduce member abrasion by streamlining communication touchpoints with a holistic view of organizational communications.

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Advance industry ratings by making a positive impact on Health Effectiveness and Information Set (HEDIS) scores and CMS Star ratings.

Engagement Tools to Promote Preventative Care and Compliance

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Smart Connect™

  • Inform your member engagement strategies to deliver the right message, to the right members, at the right time with sophisticated analytics and centralized big data, including your existing claims data.
  • View all member touch points across your enterprise with a consumer engagement platform that offers a vendor agnostic, integrated reporting dashboard that allows you to manage SMART Connect campaigns and other communication programs.
  • Provide consumer engagement tools to allow your members to select what works best for them from multi-channel, multi-language communication options including IVR, email, SMS text, web portal, live advocates, and more.
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Smart Appointment Scheduling™

  • Identify members and send targeted member education materials with dynamic, integrated analytics using our health engagement platform.
  • Coordinate and schedule provider appointments via live member advocates that directly contact members.
  • Help ensure members keep their appointments with direct mail and digital reminders, which can help to close care and risk gaps.

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