Self-Pay Collection Services

Self-Pay Collection Services for hospitals and health systems that want to increase patient collections and shorten collection cycles.

Contact Us

Increase Patient Collections

self-pay-collection-services-optimize-collections-shorten-collection

Optimize collections and shorten collection cycles on patient balances by applying effective processes, technology, and patient advocacy services.

self-pay-collection-services-collect-payments-faster

Collect payments faster by addressing self-pay collections upfront and offering text-to-pay.

self-pay-collection-services-educate-patients

Educate your patients effectively about their medical costs using a patient-centered process that incorporates into your internal workflows to perfect the timing and focus of patient communications.

self-pay-collection-services-improve-patient-experience

Improve the patient experience during the self-pay collection process. Refining call to answer times and how questions are handled increases their likelihood to pay.

self-pay-collection-services-reduce-overhead-costs

Reduce overhead costs by using our dedicated self-pay team and by applying advanced technology.

self-pay-collection-services-reinforce-organizations-brand

Reinforce your organization’s brand by customizing patient communications and applying high quality telephone outreach and inbound call handling practices.

Streamline and Increase Collections from Self-Pay Accounts

self-pay-collection-services-patient-focused-approach

Patient-focused approach

  • Ensure your patients understand their medical costs with our patient-centered communication processes.
  • Perfect the timing and focus of patient communications by incorporating the information into internal workflows.
  • Improve the patient experience and increase their likelihood to pay by answering questions quickly and counseling patients on their payment options.
  • Offer innovative payment options such as text-to-pay to make it easier for patients to make payments.
self-pay-collection-services-dedicated-self-pay

Dedicated self-pay staff

  • Use predictive dialers and automatic call tracking and recording (where available by state law) to follow up on self-pay obligations early, efficiently and effectively.
  • Reduce your team’s burden by allowing our multi-lingual staff to help field patient inquiries and minimize complaints.
self-pay-collection-services-customer-service-best-practices

Customer service best practices

  • Apply the highest quality telephone outreach practices and inbound call handling for your patients to help them satisfy their financial obligations to your organization.
  • Use customized phone scripts to help your patients resolve any outstanding financial matter (payment plan, secondary insurance, charity program, etc.) during a potentially serious time in their lives.

Talk to Sales 1-866-817-3813

Get Started Online

Required *