Patient Access Center Services
An outsourced call center for large physician groups, hospitals and health systems that want to create an exceptional patient experience that improves satisfaction, reduces leakage, and drives revenue.
Improve efficiency and consumer satisfaction by speeding up response time (<1 minute) and increasing call routing accuracy (>99%)
Deliver an optimal patient experience by assessing, triaging, and connecting the patient with the right provider at the right time
Help reduce cancellations, rescheduling, patient complaints, and no-shows
Optimize financial clearance with automated, real-time eligibility verification and preauthorization, and drive increased collections
Help eliminate costs related to staff attrition and facility space
Continually assess our call center performance with direct access to real-time activity and consistent reporting
seconds speed-to-answer at our call center
accuracy handling customer requests
service, Mon-Fri, with after-hours services for medical calls
Call Center Services Help Drive Patient Satisfaction and Revenue
Why do so many hospitals and physician practices choose to work with call centers? The numbers tell the story.