Patient Access Center Services

An outsourced call center for large physician groups, hospitals and health systems that want to create an exceptional patient experience that improves satisfaction, reduces leakage, and drives revenue.

Our Healthcare Call Center Expertise

Improve efficiency and consumer satisfaction by speeding up response time (<1 minute) and increasing call routing accuracy (>99%)

Deliver an optimal patient experience by assessing, triaging, and connecting the patient with the right provider at the right time

Help reduce cancellations, rescheduling, patient complaints, and no-shows

Optimize financial clearance with automated, real-time eligibility verification and preauthorization, and drive increased collections

Help eliminate costs related to staff attrition and facility space

Continually assess our call center performance with direct access to real-time activity and consistent reporting

Deliver Stellar Healthcare Customer Service

Offer Your Patients an Advocate, Navigator, and Services Liaison

  • Our staff are immersed in the intricacies of patient access services, collections, and customer support. Rigorous quality standards and in-depth, ongoing training facilitate patient acquisition and retention.
  • Services are available 24/7 Monday-Friday, with after-hours medical answering services to relay messages or contact on-call providers in critical emergencies.
  • We receive 20-30 accolades monthly attributed to the compassion, empathy, and sense of urgency our team displays when resolving callers’ inquiries. Our multi-lingual staff enables access to more than 200 languages.

Boost Patient Acquisition and Retention with Integrated Support

  • We help you focus on improving business performance via a current-state assessment and ongoing analytics reporting regarding referrals, physician utilization, and patient access optimization.
  • Customize our services with options such as nurse messages/triage, prescription refills, and communications pre-admission, post-discharge, and to assist with gaps in care.
  • Call scripts and scheduling protocols are continuously updated, and assistance with promoting, accessing, and managing your patient portal is also an option.

Providing Measurable Value

<60

seconds speed-to-answer at our call center

99%

accuracy handling customer requests

20hr

service, Mon-Fri, with after-hours services for medical calls

Talk to Sales 1-866-873-3813

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Additional Resources

VIDEO
Focus on the Patient Experience Through Call Center Services

Outsourcing call center services can maximize efficiency and simultaneously boost patient satisfaction.

Watch Video

INFOGRAPHIC
Call Center Services Help Drive Patient Satisfaction and Revenue

Why do so many hospitals and physician practices choose to work with call centers? The numbers tell the story.

Download Infographic

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