Patient Access Center Services

An outsourced call center for large physician groups, hospitals and health systems that want to create an exceptional patient experience that improves satisfaction, reduces leakage, and drives revenue.

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Our Healthcare Call Center Expertise

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Improve efficiency and consumer satisfaction by speeding up response time (<1 minute) and increasing call routing accuracy (>99%)

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Deliver an optimal patient experience by connecting the patient with the right provider at the right time

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Help reduce cancellations, rescheduling, patient complaints, and no-shows

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Optimize financial clearance with automated, real-time eligibility verification and preauthorization, and drive increased collections

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Help eliminate costs related to staff attrition and facility space

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Continually assess our call center performance with direct access to real-time activity and consistent reporting

Deliver Stellar Healthcare Customer Service

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Offer Your Patients an Advocate, Navigator, and Services Liaison

  • Our staff are immersed in the intricacies of patient access services, collections, and customer support. Rigorous quality standards and in-depth, ongoing training facilitate patient acquisition and retention.
  • Services are available 24/7 Monday-Friday, with after-hours medical answering services to relay messages or contact on-call providers in critical emergencies.
  • We receive 20-30 accolades monthly attributed to the compassion, empathy, and sense of urgency our team displays when resolving callers’ inquiries. Our multi-lingual staff enables access to more than 200 languages.
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Boost Patient Acquisition and Retention with Integrated Support

  • We help you focus on improving business performance via a current-state assessment and ongoing analytics reporting regarding referrals, physician utilization, and patient access optimization.
  • Customize our services with options such as nurse messages/triage, prescription refills, and communications pre-admission, post-discharge, and to assist with gaps in care.
  • Call scripts and scheduling protocols are continuously updated, and assistance with promoting, accessing, and managing your patient portal is also an option.

Providing Measurable Value

  • < 60

    seconds speed-to-answer at our call center

  • 99%

    accuracy handling customer requests

  • 24hr

    service, Mon-Fri, with after-hours services for medical calls

Talk to Sales 1-866-817-3813

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