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Patient Access Contact Center Services

Strategic patient access and call center services for hospitals, health systems and large physician groups.

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Department-specificassistance during peak periods

Patient access center services

Quicken response time and increase call routing accuracy

Faster, more accurate resolutions help drive customer satisfaction.

Patient access center services

Assess, triage, and connect patients with the right provider at the right time

Deliver an optimal patient experience that helps reduce rescheduling, patient complaints, and no-shows.

Patient access center services

Real-time eligibility verification and preauthorization

Drive increased collections, reduce denials, and improve operational efficiency through optimized financial clearance. 

Patient access center services

Track activity in real-time

Continually assess our call center performance with direct access to real-time activity and consistent reporting.

What's included

  • Address your specific needs with flexible services

    • Single-department support for practices that are difficult for your call center to manage
    • Real-time scheduling for multiple departments and practice scheduling
    • Peak-time support on specified days or times when your health system is experiencing high call volume
    • Comprehensive support that includes all call volume and scheduling for specified departments and practices, with additional services such as triage, prescription refills, and more available  

  • Provide patients with a skilled advocate, navigator, and service liaison

    • Rigorous quality standards and in-depth training support patient acquisition and retention
    • Monday-Friday services, with after-hours medical answering services to relay messages or contact on-call providers in emergencies
    • Multi-lingual staff enables access to more than 200 languages
    • Substantial numbers of accolades received monthly regarding the compassion, empathy, and sense of urgency displayed by our team

  • Boost patient acquisition and retention with integrated support

    • Improve business performance through a current-state assessment and ongoing analytics regarding referrals, physician utilization, and patient access optimization 
    • Customize your solution with options such as nurse messages/triage, prescription refills, and pre-admission and post-discharge communications to assist with gaps in care 
    • Call scripts and scheduling protocols are continuously updated; assistance with promoting, assessing, and managing your patient portal also available

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Our outcomes

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Article

Debunking myths about using vendors to manage the revenue cycle

Article

Debunking myths about using vendors to manage the revenue cycle

4 common myths about revenue cycle management outsourcing debunked.

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On-demand Webinar

Middle revenue cycle technology that provides strategic value

On-demand Webinar

Middle revenue cycle technology that provides strategic value

Middle revenue cycle technology that provides strategic value

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e-Book

A 2-stage Approach Links Pre- and Post-service Analysis

e-Book

A 2-stage Approach Links Pre- and Post-service Analysis

Learn how utilizing a coverage discovery solution in addition to eligibility verification helps you uncover hidden payment sources to drive bottom-line results.

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Our experts will:

  • Discuss your individual use case and business needs
  • Explain our features, benefits, and services
  • Show how this solution can help achieve your goals

Want more information about our services? Start here.

Thank You

We appreciate your interest in Change Healthcare. A member of our team will contact you to better understand your needs and discuss potential solutions.

Together, we are accelerating the journey toward improved lives and healthier communities.