Medicaid Pharmacy Benefit Services

Evidence-based pharmacy benefit services that help state Medicaid programs manage pharmacy claims, improve program finances, and support patient-centered care.

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Manage Pharmacy Costs and Clinical Needs


Ease the management of pharmacy claims, removing the significant burden of processing and adjudicating these claims directly.


Streamline the prior authorization process and simplify one of the most complex steps in the pharmacy transactional chain.


Improve knowledge of drug lists and pipelines by leveraging the expertise of our dedicated pharmacy and clinical professionals.


Support patients’ clinical needs through informed care management and improving adherence to prescribed drug regimens for better clinical outcomes.


Maximize rebates while avoiding costs, enhancing the financial health of your Medicaid pharmacy programs.

Enhance Success in Medicaid Pharmacy Programs


Manage administrative challenges

  • Our Pharmacy Claim Advisor program is one of the longest-standing and most successful programs dedicated to state Medicaid plans, providing sophisticated electronic claims management for more than 20 years.
  • The program relieves a key administrative burden for state Medicaid plans by processing, adjudicating, and managing pharmacy claims in real time and at point-of-sale (POS).
  • Our sophisticated software and administrative capabilities are supported by hands-on account management. Our clinical resources are dedicated to the success of our state Medicaid plan customers.

Maximize plan financial health

  • We develop and maintain Preferred Drug Lists (PDLs) for each of our Medicaid plan customers. Unlike some other services in the marketplace, we tailor these lists to specific plan needs and provide full transparency into pharmacy pricing.
  • Our Rebate Insight program is a comprehensive set of applications to manage administration, contracting, reporting, and distribution of rebates to participating state Medicaid plans.
  • We focus on maximizing returns to state Medicaid plans through drug rebates and cost avoidance opportunities through a variety of care management, patient support, and assessment programs.

Meet patients’ unique clinical needs

  • Our Authorization Advocate program facilitates the clinical review, approval, and processing of both pharmaceuticals and clinical/medical procedures covered by state Medicaid plans.
  • Rx Care Advisor is a case management tool that facilitates the operation of complex care management programs for your members, addressing their unique clinical needs.
  • Program Integrity View provides oversight and support for state Medicaid plans to detect, recover, and prevent inappropriate payments, protecting against risks of financial losses and/or declines in healthcare quality.

Providing Measurable Value

  • $3.6B+

    collected in rebates in 2016

  • 1.5M+

    help desk calls fielded in 2016

  • ~33M

    claims transactions processed per year

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