Annalis Lown, PMP

Annalis has more than 10 years of experience in the healthcare industry. Her areas of expertise include leading large-scale, cross-functional programs and process improvement projects in health plan operations. She has broad technical and business process knowledge and a track record of delivering milestones with an over 90% success rate. Certifications include Process Excellence Six Sigma Black Belt and Project Management Professional (PMP).

Experience

  • Integrates process improvements for enterprise system implementations and health plan operations insourcing/outsourcing programs
  • Provides recommendations and outlines best practices to management and subject matter experts for each phase of an implementation, including design, development, testing, training, and launch
  • Oversees payer process improvements, including IVR, call centers, member services, provider services, front-end operations, claims operations, grievances, appeals, audit, enrollment/eligibility, member/provider record maintenance, provider relations, and finance
  • Additional experience includes evaluating current state processes to provide targeted recommendations for process improvement

Qualifications

  • PMP Certified
  • Six Sigma Black Belt
  • Process Excellence Kaizen Facilitator

Education

  • Master of Science, Cross-Disciplinary Professional Studies with concentrations in Project Management, Product Development and Statistics, Rochester Institute of Technology