“We’ve all heard horror stories about practices that change billing vendors. So naturally, there was a lot of concern… But Change Healthcare has the process down to a science, and we couldn’t be happier with how it all turned out.”
- Darren Blanford, Practice Administrator, Radiology Associates of Nevada
Radiology Associates of Nevada
Las Vegas, Nevada
With inferior reporting and collection and denial concerns, the practice needed to make a change but was uncertain about a billing vendor transition.
Revenue Cycle Management Services
- Billing transition completed in four months with virtually no cash drop
- Six-month charge increase: 6%
- Six-month payment increase: 13%
- Six-month bad debt reduction: 47%
Las Vegas-based Radiology Associates of Nevada (RAN) is one of the largest radiology practices in the Las Vegas area, with 22 physicians and referral relationships with Dignity Health and North Vista hospitals. The group is responsible for approximately 305,000 procedures annually.
The Challenge: Maintaining Collections and Connectivity During Billing Transition
In early 2014, RAN faced several challenges with their existing billing operations and was contemplating a change. There were questions about denial management and collections policies, and group leaders were not satisfied with the reports they were being provided.
While the group wanted to improve collections, reduce denials, and boost business analytics and reporting, serious concerns existed about making a transition from the incumbent vendor. Without the cooperation of the incumbent company, the transition could quickly slide off the rails. And any significant cash drop during the changeover would have serious financial repercussions for the practice.
Moreover, maintaining uninterrupted connectivity with the hospital was paramount.