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Case Study
Halifax Health Caters to Florida Consumers via Retail Healthcare Solutions
Online price transparency, scheduling, and convenient payment options make it easy for patients to choose, use, and pay for care.
Price-transparency mandates and consumerism require a modern approach to engagement and service.
With an increasing number of consumers healthcare shopping online, Halifax Health sought an innovative approach to capture volume, increase patient satisfaction, and enhance loyalty.
“We believe patients are going to become more price- and quality-sensitive when choosing healthcare providers. And we know that to compete in this new world of consumerism, we’re going to need additional tools to aid us.”
Steve Mach - Director of Revenue Cycle Services, Halifax Health
Engage Patients, Capture Volume, and Help Improve Collections and Patient Satisfaction
Shop Book and Pay™ is helping Halifax Health:
- Improve patient acquisition by converting price-shopping consumers into buyers
- Move patient responsibility collections to the front of the revenue cycle
- Minimize surprise billing
Shop Book and Pay™
Create a digital storefront with online price transparency, scheduling, and payment options
As consumers are increasingly responsible for their healthcare costs, Shop Book and Pay™ meets their expectations for a retail-like shopping experience where information and convenience drive engagement, decisions, and satisfaction
Capabilities
The Shop Book and Pay™ solution lets hospitals offer consumers the ability to:
- Search by test, procedure, or service
- Compare prices, quality, and satisfaction ratings among providers
- Select a provider, choose a convenient date and time for an appointment, and schedule it—all within the online shopping workflow
- Bundle multiple services into one bill
- Pay in advance by credit card, health savings account, or PayPal—and receive a discount if paying the account in full
- Set-up a payment plan if not able to pay in-full prior to service
