Enhancing Patient Experience

Embrace the next generation of consumer engagement with retail-like experiences that boost patient satisfaction and loyalty to drive business growth.

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Article

Designing A Digital Experience to Drive Revenue and Patient Engagement

Article

Designing A Digital Experience to Drive Revenue and Patient Engagement

Discover how to design digital patient experiences that help to drive revenue by recruiting new patients and keeping them engaged.

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Latest On-Demand Webinars & Videos

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Video

Digital Patient Experience

Video

Digital Patient Experience

Change Healthcare’s Digital Patient Experience Manager replaces dis-joined touch points with a deliberately structured, holistic patient experience.

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On-demand Webinar

Transparency Legislation

On-demand Webinar

Transparency Legislation

With out-of-pocket healthcare costs on the rise, providers should help patients navigate both unexpected and expected fees to facilitate higher patient payment rates and care satisfaction.

Watch Video
Shot of a young woman using a laptop and credit card on the sofa at home

Video

Webinar: Digital Patient Experience

Video

Webinar: Digital Patient Experience

This webinar highlights some of the shortfalls that have prevented adoption of patient portal technology by patients, and discusses the cornerstones of a true consumer healthcare experience.

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Family at home, husband on laptop

Infographic

Infographic: The Pivotal Role of Price Transparency

Infographic

Infographic: The Pivotal Role of Price Transparency

How offering personalized pricing and shopping tools can improve your business.

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The Change Healthcare Podcast

Podcast

Digital Transformation of Healthcare Pushed by COVID-19

Podcast

Digital Transformation of Healthcare Pushed by COVID-19

Listen in as we discuss how the COVID-19 crisis pushed healthcare organizations to prioritize digital transformation as well as the role of telehealth.

Play Podcast
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Podcast

Insights from the Harris Poll 2020 Consumer Healthcare Experience Research

Podcast

Insights from the Harris Poll 2020 Consumer Healthcare Experience Research

Listen in as we discuss the key finds from the 2020 Change Healthcare - Harris Poll Consumer Experience Index as well as how to meet consumers’ expectations.

Play Podcast

Explore all podcast episodes →

A photo of happy doctor holding digital tablet while looking at patient. Female medical professional is communicating with man. They are sitting on chairs in clinic.

White Paper

Designing the Ideal Findings Management Process

White Paper

Designing the Ideal Findings Management Process

How better patient and provider communications can increase follow-up care

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Explore All Patient Experience Insights

Podcast

Digital Transformation of Healthcare Pushed by COVID-19

Podcast

Digital Transformation of Healthcare Pushed by COVID-19

Listen in as we discuss how the COVID-19 crisis pushed healthcare organizations to prioritize digital transformation as well as the role of telehealth.

Learn More
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Report

The 2020 Healthcare Consumer Experience Index

Report

The 2020 Healthcare Consumer Experience Index

Our survey of nearly 2,000 individuals reveals how consumers view the processes of finding, accessing, and paying for care—and what improvements are needed.

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Report

How to Transform Patient Financial Care

Report

How to Transform Patient Financial Care

Learn what the consumer research says about how to fix a broken billing process, beginning with upfront cost transparency and empathetic financial counseling.

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Report

Healthcare Consumer Insights: The Journey of Finding Care

Report

Healthcare Consumer Insights: The Journey of Finding Care

Learn what our research reveals about the impact of finding care on consumer loyalty, and see how relevant content can help close the access gap.

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Report

Health Consumer Insights: Connected Care

Report

Health Consumer Insights: Connected Care

Discover why consumers say a lack of contact between care episodes leads to referral leakage and learn how intelligent follow-up and care advocates can help.

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Report

Health Consumer Insights: The Healthcare Consumer Experience

Report

Health Consumer Insights: The Healthcare Consumer Experience

Explore the results of our three-year consumer research study and learn how consumer profiling and connected digital care can reduce the patient burden.

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More Insights To Explore

Dig deeper into the trending industry topics below

Optimizing Financial Performance

Optimizing Financial Performance

Explore our insights on proven tools and techniques for maximizing your healthcare organizations revenue, efficiency, and growth opportunities.

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Enhancing Patient Experience

Enhancing Patient Experience

Explore insights on embracing the next generation of consumer engagement with retail-like experiences that boost patient satisfaction to drive business growth.

Learn More

Transforming Care Delivery

Transforming Care Delivery

Access expert guidance to help improve clinical data, analytics, and workflow to help ensure clinically appropriate care optimal patient outcomes.

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Increasing Clinical Productivity

Increasing Clinical Productivity

Explore insights into patient-centered approaches that help reduce costs, increase efficiency, reveal operational insights, and provide better care.

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Leveraging Healthcare Data

Leveraging Healthcare Data

Learn how to unlock the value of healthcare data through interoperability via open APIs and standards, and how to apply advanced analytics for market insights.

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Innovating Healthcare IT

Innovating Healthcare IT

Learn about using artificial intelligence, APIs, blockchain, interoperability & leading-edge consumer experiences to help solve healthcare’s biggest challenges.

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