Enhancing Patient Experience

Embrace the next generation of consumer engagement with retail-like experiences that boost patient satisfaction and loyalty to drive business growth.

Article

Roll Out the Red Carpet: The Impact of Finding Care on the Overall Patient Journey

Article

Roll Out the Red Carpet: The Impact of Finding Care on the Overall Patient Journey

Learn how removing barriers to care can create a meaningful patient experience that attracts new business, improves outcomes, and achieves cost savings.

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Article

What Do Healthcare Consumers Really Want?

Article

What Do Healthcare Consumers Really Want?

What do healthcare consumers really want? Discover the importance of understanding the patient journey and creating meaningful customer interactions.

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Article

Seven Things Payers Can Do to Increase Consumer Engagement

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Seven Things Payers Can Do to Increase Consumer Engagement

Healthcare consumer engagement is a journey, and there's no roadmap to the destination. Discover seven things that Payers can do to improve consumer engagement.

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Latest On-Demand Webinars & Videos

Video

A Consumer-Centric Patient Collections Strategy

Video

A Consumer-Centric Patient Collections Strategy

Is your patient communication strategy outdated? Find out how to transition a one-size-fits-all patient collections strategy into personalized communications.

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Video

Focus on the Patient Experience Through Call Center Services

Video

Focus on the Patient Experience Through Call Center Services

Outsourcing call center services can maximize efficiency and simultaneously boost patient satisfaction. Watch our video to see the range of services our Call Center staff provides.

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Video

Simplify The Patient Payment Process

Video

Simplify The Patient Payment Process

With increasing enrollment in high-deductible health plans, providers depend directly on patients for more of their revenue. Watch our video to learn how to facilitate patient payments.

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Article

Why Customer Care Matters in Healthcare

Article

Why Customer Care Matters in Healthcare

See how everyone involved in the healthcare journey will benefit from the better outcomes at lower costs that come with improving customer care in healthcare.

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The Change Healthcare Podcast

Podcast

Reinventing Healthcare for the Digital Age

Podcast

Reinventing Healthcare for the Digital Age

Listen in as we discuss why healthcare lags behind, the impetus to move quickly, the risks of not doing so and what a personalized patient experience looks like

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Podcast

Effective Strategies to Help Improve Medicaid Member Engagement

Podcast

Effective Strategies to Help Improve Medicaid Member Engagement

Listen in as we discuss several proven strategies, practices and techniques for helping payers better engage medicaid members.

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Improve Postnatal Outcomes with Targeted Member Engagement

Fact Sheet

Improve Postnatal Outcomes with Targeted Member Engagement

Fact Sheet

Improve Postnatal Outcomes with Targeted Member Engagement

Our multi-channel Maternal Health solution offers a customizable app and educational tools to mitigate high-risk pregnancies with targeted member engagement.

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Explore All Patient Experience Insights

couple and kid looking at a book

Article

Deconstructing the Patient Journey: The Post-Visit

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Deconstructing the Patient Journey: The Post-Visit

Learn more about how patient loyalty and treatment compliance can be swayed by a good or bad post-visit experience.

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Provider reviewing radiology scan

Article

Deconstructing the Patient Journey: The Visit

Article

Deconstructing the Patient Journey: The Visit

See how clinical, financial, and engagement pathways come together to move the patient, provider, and payer toward better outcomes during a patient visit.

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Article

Five Strategies for Better Patient Access and Financial Engagement

Article

Five Strategies for Better Patient Access and Financial Engagement

Discover 5 strategies for better patient access and financial engagement that can help to deliver the same user-friendly digital experiences as other industries

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Article

Deconstructing the Patient Journey: The Pre-Visit

Article

Deconstructing the Patient Journey: The Pre-Visit

See how optimizing pre-visit processes for the consumer, provider, and payer, leads to a stronger start to the healthcare journey.

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Article

Follow-Up Communication and the Patient Experience

Article

Follow-Up Communication and the Patient Experience

Learn how to understand your patients more holistically, including their problems and their desires when it comes to their post-visit experiences.

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Podcast

Reinventing Healthcare for the Digital Age

Podcast

Reinventing Healthcare for the Digital Age

Listen in as we discuss why healthcare lags behind, the impetus to move quickly, the risks of not doing so and what a personalized patient experience looks like

Learn More

More Insights To Explore

Dig deeper into the trending industry topics below

Optimizing Financial Performance

Optimizing Financial Performance

Explore our insights on proven tools and techniques for maximizing your healthcare organizations revenue, efficiency, and growth opportunities.

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Enhancing Patient Experience

Enhancing Patient Experience

Explore insights on embracing the next generation of consumer engagement with retail-like experiences that boost patient satisfaction to drive business growth.

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Transforming Care Delivery

Transforming Care Delivery

Access expert guidance to help improve clinical data, analytics, and workflow to help ensure clinically appropriate care optimal patient outcomes.

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Increasing Clinical Productivity

Increasing Clinical Productivity

Explore insights into patient-centered approaches that help reduce costs, increase efficiency, reveal operational insights, and provide better care.

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Leveraging Healthcare Data

Leveraging Healthcare Data

Learn how to unlock the value of healthcare data through interoperability via open APIs and standards, and how to apply advanced analytics for market insights.

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Innovating Healthcare IT

Innovating Healthcare IT

Learn about using artificial intelligence, APIs, blockchain, interoperability & leading-edge consumer experiences to help solve healthcare’s biggest challenges.

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