Enhancing Patient Experience

Embrace the next generation of consumer engagement with retail-like experiences that boost patient satisfaction and loyalty to drive business growth.

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Article

Designing A Digital Experience to Drive Revenue and Patient Engagement

Article

Designing A Digital Experience to Drive Revenue and Patient Engagement

Discover how to design digital patient experiences that help to drive revenue by recruiting new patients and keeping them engaged.

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Latest On-Demand Webinars & Videos

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On-demand Webinar

Price Transparency: From Compliance to Consumerism

On-demand Webinar

Price Transparency: From Compliance to Consumerism

Discover how to leverage the CMS hospital price transparency mandate to increase loyalty, grow your business, and move toward a complete digital transformation.

Watch Video
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On-demand Webinar

Improve Member Engagement With Digital Communications

On-demand Webinar

Improve Member Engagement With Digital Communications

Discover how payers can drive greater member adoption of digital communication channels to support reduced out-of-pocket costs and better health outcomes.

Watch Video
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On-demand Webinar

Motivating Paperless Adoption

On-demand Webinar

Motivating Paperless Adoption

Discover the surprising motivations that influence health plan members’ adoption or avoidance of paperless communication—and learn how to drive digital engagement.

Watch Video
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Infographic

Are Members Ready to Switch from Paper to Digital Communications?

Infographic

Are Members Ready to Switch from Paper to Digital Communications?

View our infographic to see what 250 insured consumers had to say about receiving digital vs. paper communications from payers.

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The Change Healthcare Podcast

Podcast

Meeting Consumer Expectations for Member Communication

Podcast

Meeting Consumer Expectations for Member Communication

Health plan communication with members has been slow to change, but tune in to learn how change is coming, despite the regulatory obstacles.

Play Podcast

Podcast

Digital Transformation of Healthcare Pushed by COVID-19

Podcast

Digital Transformation of Healthcare Pushed by COVID-19

Listen in as we discuss how the COVID-19 crisis pushed healthcare organizations to prioritize digital transformation as well as the role of telehealth.

Play Podcast

Explore all podcast episodes →

White Paper

Creating the Consumer Value Chain in Healthcare

White Paper

Creating the Consumer Value Chain in Healthcare

In a healthcare marketplace shaped by consumer choice, organizations that focus on improving the consumer journey will help future-proof their business models.

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Explore All Patient Experience Insights

Case Study

Place Focus on Eligibility & Enrollment Services

Case Study

Place Focus on Eligibility & Enrollment Services

See how the Change Healthcare team worked hand-in-hand with Halifax Health to reduce uncompensated care while improving the patient financial experience.

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Woman paying bills online in morning kitchen

On-demand Webinar

Price Transparency: From Compliance to Consumerism

On-demand Webinar

Price Transparency: From Compliance to Consumerism

Discover how to leverage the CMS hospital price transparency mandate to increase loyalty, grow your business, and move toward a complete digital transformation.

Learn More
Happy senior couple looking at computer

On-demand Webinar

Improve Member Engagement With Digital Communications

On-demand Webinar

Improve Member Engagement With Digital Communications

Discover how payers can drive greater member adoption of digital communication channels to support reduced out-of-pocket costs and better health outcomes.

Learn More
Family at home, husband on laptop

On-demand Webinar

Motivating Paperless Adoption

On-demand Webinar

Motivating Paperless Adoption

Discover the surprising motivations that influence health plan members’ adoption or avoidance of paperless communication—and learn how to drive digital engagement.

Learn More

Podcast

Meeting Consumer Expectations for Member Communication

Podcast

Meeting Consumer Expectations for Member Communication

Health plan communication with members has been slow to change, but tune in to learn how change is coming, despite the regulatory obstacles.

Learn More
Close up of a mother and her kids consulting with their doctor

On-demand Webinar

Bridging the Healthcare Consumer Experience Divide

On-demand Webinar

Bridging the Healthcare Consumer Experience Divide

Explore how health systems and insurers can collaborate to create a better consumer healthcare experience in this recorded webinar with the CEOs of HFMA and AHIP.

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More Insights To Explore

Dig deeper into the trending industry topics below

Optimizing Financial Performance

Optimizing Financial Performance

Explore our insights on proven tools and techniques for maximizing your healthcare organizations revenue, efficiency, and growth opportunities.

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Enhancing Patient Experience

Enhancing Patient Experience

Explore insights on embracing the next generation of consumer engagement with retail-like experiences that boost patient satisfaction to drive business growth.

Learn More

Transforming Care Delivery

Transforming Care Delivery

Access expert guidance to help improve clinical data, analytics, and workflow to help ensure clinically appropriate care optimal patient outcomes.

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Increasing Clinical Productivity

Increasing Clinical Productivity

Explore insights into patient-centered approaches that help reduce costs, increase efficiency, reveal operational insights, and provide better care.

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Leveraging Healthcare Data

Leveraging Healthcare Data

Learn how to unlock the value of healthcare data through interoperability via open APIs and standards, and how to apply advanced analytics for market insights.

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Innovating Healthcare IT

Innovating Healthcare IT

Learn about using artificial intelligence, APIs, blockchain, interoperability & leading-edge consumer experiences to help solve healthcare’s biggest challenges.

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