Enhancing Patient Experience

Embrace the next generation of consumer engagement with retail-like experiences that boost patient satisfaction and loyalty to drive business growth.

Article

Roll Out the Red Carpet: The Impact of Finding Care on the Overall Patient Journey

Article

Roll Out the Red Carpet: The Impact of Finding Care on the Overall Patient Journey

Learn how removing barriers to care can create a meaningful patient experience that attracts new business, improves outcomes, and achieves cost savings.

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Article

What Do Healthcare Consumers Really Want?

Article

What Do Healthcare Consumers Really Want?

What do healthcare consumers really want? Discover the importance of understanding the patient journey and creating meaningful customer interactions.

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Article

Seven Things Payers Can Do to Increase Consumer Engagement

Article

Seven Things Payers Can Do to Increase Consumer Engagement

Healthcare consumer engagement is a journey, and there's no roadmap to the destination. Discover seven things that Payers can do to improve consumer engagement.

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Latest On-Demand Webinars & Videos

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Video

Digital Patient Experience

Video

Digital Patient Experience

Change Healthcare’s Digital Patient Experience Manager replaces dis-joined touch points with a deliberately structured, holistic patient experience.

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The United States Capitol Building during the blue hour.

On-demand Webinar

Transparency Legislation

On-demand Webinar

Transparency Legislation

With out-of-pocket healthcare costs on the rise, providers should help patients navigate both unexpected and expected fees to facilitate higher patient payment rates and care satisfaction.

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Shot of a young woman using a laptop and credit card on the sofa at home

Video

Webinar: Digital Patient Experience

Video

Webinar: Digital Patient Experience

This webinar highlights some of the shortfalls that have prevented adoption of patient portal technology by patients, and discusses the cornerstones of a true consumer healthcare experience.

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Article

Why Customer Care Matters in Healthcare

Article

Why Customer Care Matters in Healthcare

See how everyone involved in the healthcare journey will benefit from the better outcomes at lower costs that come with improving customer care in healthcare.

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The Change Healthcare Podcast

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Insights from the Harris Poll 2020 Consumer Healthcare Experience Research

Insights from the Harris Poll 2020 Consumer Healthcare Experience Research

Listen in as we discuss the key finds from the 2020 Change Healthcare - Harris Poll Consumer Experience Index as well as how to meet consumers’ expectations.

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463028467

Podcast

What Providers and Payers Can Do to Improve SDOH During the COVID-19 Crisis

Podcast

What Providers and Payers Can Do to Improve SDOH During the COVID-19 Crisis

Listen in as we discuss how to mitigate the health effects of social isolation and improve other social determinants of health arising from the pandemic.

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Explore all podcast episodes →

Improve Postnatal Outcomes with Targeted Member Engagement

Fact Sheet

Improve Postnatal Outcomes with Targeted Member Engagement

Fact Sheet

Improve Postnatal Outcomes with Targeted Member Engagement

Our multi-channel Maternal Health solution offers a customizable app and educational tools to mitigate high-risk pregnancies with targeted member engagement.

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Explore All Patient Experience Insights

463028467

Insights from the Harris Poll 2020 Consumer Healthcare Experience Research

Insights from the Harris Poll 2020 Consumer Healthcare Experience Research

Listen in as we discuss the key finds from the 2020 Change Healthcare - Harris Poll Consumer Experience Index as well as how to meet consumers’ expectations.

Learn More
463028467

Podcast

What Providers and Payers Can Do to Improve SDOH During the COVID-19 Crisis

Podcast

What Providers and Payers Can Do to Improve SDOH During the COVID-19 Crisis

Listen in as we discuss how to mitigate the health effects of social isolation and improve other social determinants of health arising from the pandemic.

Learn More
couple and kid looking at a book

Article

Deconstructing the Patient Journey: The Post-Visit

Article

Deconstructing the Patient Journey: The Post-Visit

Learn more about how patient loyalty and treatment compliance can be swayed by a good or bad post-visit experience.

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Provider reviewing radiology scan

Article

Deconstructing the Patient Journey: The Visit

Article

Deconstructing the Patient Journey: The Visit

See how clinical, financial, and engagement pathways come together to move the patient, provider, and payer toward better outcomes during a patient visit.

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Article

Five Strategies for Better Patient Access and Financial Engagement

Article

Five Strategies for Better Patient Access and Financial Engagement

Discover 5 strategies for better patient access and financial engagement that can help to deliver the same user-friendly digital experiences as other industries

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Article

Deconstructing the Patient Journey: The Pre-Visit

Article

Deconstructing the Patient Journey: The Pre-Visit

See how optimizing pre-visit processes for the consumer, provider, and payer, leads to a stronger start to the healthcare journey.

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More Insights To Explore

Dig deeper into the trending industry topics below

Optimizing Financial Performance

Optimizing Financial Performance

Explore our insights on proven tools and techniques for maximizing your healthcare organizations revenue, efficiency, and growth opportunities.

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Enhancing Patient Experience

Enhancing Patient Experience

Explore insights on embracing the next generation of consumer engagement with retail-like experiences that boost patient satisfaction to drive business growth.

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Transforming Care Delivery

Transforming Care Delivery

Access expert guidance to help improve clinical data, analytics, and workflow to help ensure clinically appropriate care optimal patient outcomes.

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Increasing Clinical Productivity

Increasing Clinical Productivity

Explore insights into patient-centered approaches that help reduce costs, increase efficiency, reveal operational insights, and provide better care.

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Leveraging Healthcare Data

Leveraging Healthcare Data

Learn how to unlock the value of healthcare data through interoperability via open APIs and standards, and how to apply advanced analytics for market insights.

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Innovating Healthcare IT

Innovating Healthcare IT

Learn about using artificial intelligence, APIs, blockchain, interoperability & leading-edge consumer experiences to help solve healthcare’s biggest challenges.

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