Enhancing Patient Experience

On-demand Webinar

Creating a Consumer-Centric Patient Experience in a Post-Pandemic World

Review research on the challenges consumers face as they try to find, access, and pay for healthcare in this session from the HFMA 2020 Digital Conference.

Designing A Digital Experience to Drive Revenue and Patient Engagement

Discover how to design digital patient experiences that help to drive revenue by recruiting new patients and keeping them engaged.

On-demand Webinar

Rebuilding Healthcare Consumer Confidence

Watch our webinar to learn how consumers are dealing with the pandemic, how they view healthcare in general, and how we can help mitigate their challenges.

Insights from the Harris Poll 2020 Consumer Healthcare Experience Research

Listen in as we discuss the key finds from the 2020 Change Healthcare - Harris Poll Consumer Experience Index as well as how to meet consumers’ expectations.

Podcast

The Policy Connection: COVID-19 Impact on Ripples Through Medicaid and Medicare

Listen in as we dive into new guidance for state Medicaid agencies, how COVID-19 affects those who are duel eligible, and how these changes impact health plans.

Podcast

What Providers and Payers Can Do to Improve SDOH During the COVID-19 Crisis

Listen in as we discuss how to mitigate the health effects of social isolation and improve other social determinants of health arising from the pandemic.