Clinical laboratories cannot afford to leave money on the table in today’s healthcare environment. Yet denied claims continue to be a significant source of revenue loss for many organizations. By some estimates, the 5-to-10 percent of medical claims rejected by insurance companies1 account for 90 percent of an organization’s missed revenue opportunities.2
The impact of this lost revenue is made worse by the dramatic reductions in testing fees imposed by the Protecting Access to Medicare Act (PAMA), as well as the rise of high-deductible health plans. As patient pay responsibilities increase, so too does bad debt exposure for provider organizations. This makes it imperative that laboratories collect every dollar they’re entitled to from insurance companies.
Unfortunately, most labs lack the staff to remediate every denial, and industrywide, only about 35 percent of payer rejections are ever reworked and resubmitted.3 While some organizations triage denial resolutions to focus solely on the highest value claims, this is an imperfect solution that may do little to stem mounting write-offs.
In any case, the cost of resolving denials is significant, with an average of $25 spent per rejected claim.4 Multiply that by 100 denials a month, and remediation expense for an average healthcare organization can easily reach $30,000 annually.
The good news is that an estimated 90 percent of denials are preventable, and new tools are available to both decrease denials and more efficiently manage those that do occur.5 Change Healthcare offers a range of solutions designed to streamline denial avoidance and remediation to help laboratories focus on getting paid faster, easier, and more accurately.
Denials occur for a wide range of reasons. Among the most common is missing or incorrect patient information. Other triggers include code or modifier errors, lack of prior authorization, and lack of medical necessity. Resolving these problems while expediting denial re-work demands the consistent application of new capabilities and processes, including:
Revenue Performance Advisor offers solutions that help providers address:
Change Healthcare's Revenue Performance Advisor is a revenue cycle management solution that fits seamlessly with existing practice management platforms to deliver the capabilities you need to accomplish these tasks. That means you’ll spend less time chasing verifications and appealing denials and have more time to focus on improving cash flow.
It’s no secret that multiple vendors offer denial management solutions. What makes Change Healthcare unique and more effective is our Intelligent Healthcare Network™, the nation’s largest network connecting providers, payers, and technology partners. By providing connectivity to more than 2,100 payers6, Change Healthcare offers the scope and breadth laboratories need to access patient and eligibility information, manage claims, track remittances and more.
Revenue Performance Advisor helps providers minimize and resolve denials by:
In addition to helping labs and providers minimize and manage denials, Revenue Performance Advisor helps streamline and improve the laboratory revenue cycle:
Denials represent a clear and present financial danger for clinical laboratories. Not only do they have the potential to seriously reduce collections and undermine cash flow, they also are timeconsuming and costly to resolve. Revenue Performance Advisor helps labs minimize the likelihood of denials occurring in the first place. And when they do, you’ll be able to resolve them quickly and efficiently.
1 "Top 4 Claims Denial Management Challenges Impacting Revenue," Jacqueline LaPointe, RevCycle Intelligence, March 10, 2017
2 "Visibility key to efficient revenue cycle management," John Andrews, Healthcare IT News, Sept. 16, 2010
3 "Optimizing the Revenue Cycle Requires a Financially Integrated Network," Chris Wyatt, HFMA, July 7, 2015
5 "An ounce of prevention pays off: 90% of denials are preventable," Morgan Haines, Advisory Board, Dec. 11, 2014
6 Internal Change Healthcare data