Consumer satisfaction remains low for both providers and payers. The primary reasons cited by consumers for a poor healthcare experience are “surprise bills” and the lack of clear and accurate price transparency, before service or at the point of care. Consumers need help to become better informed decision-makers.
Providers, insurers, pharmacists, and others want to help them, but need to be able to align their products and services around patient/consumer wants and needs. In the end, if we achieve greater transparency, we can move toward a much better experience for healthcare consumers.
*Himmelstein, DU, Lawless, RM, Thorne, D, Foohey, P Woolhandler, S, 2019: Medical Bankruptcy: Still Common Despite the Affordable Care Act American Journal of Public Health 109, 431_433, https://doi.org/10.2105/AJPH.2018.304901
Bankruptcies in the USA
due to Medical Debt*
News and Views on Transparency in Healthcare
Our Cost Transparency Solutions
A healthcare cost transparency solution for payers who want to allow members to view costs of medical procedures, guiding them to make better decisions for better health outcomes.
A solution for hospitals and health systems that want to create better patient estimates at or before the point of service to help increase collections and improve patient satisfaction.
Clearance Patient Access Suite
A pre-service financial clearance solution for providers who want to accelerate reimbursement, reduce denials, and optimize workflows from registration through point-of-service collections.