Provider Communication Service

A care coordination and strategic communications solution that helps improve the communication of critical, actionable diagnostic imaging findings and follow-up recommendations.


CommunicateActionable Imaging Findings

  • Improve patient care by reducing barriers that delay physician-to-physician communication 

  • Provide an additional level of service to meet referring community needs

  • Enable revenue growth by increasing efficiency and leveraging add-on services to grow volumes
  • Reduce workflow disruptions by offering a single access point to connect providers, freeing their time so they can focus on higher value clinical tasks

  • Enhance physician satisfaction by reducing burnout

  • Monitor follow-up compliance rates and proactively send reminders to improve adherence

Increase the Reliability and Efficiency of Imaging Finding Communication

  • Expedite Communication Between Physicians

    • Prioritize communication of actionable imaging findings, categorizing them as critical, urgent, or incidental.
    • Establish and monitor service level agreements (SLAs) and baseline key performance indicators (KPIs), such as workforce and workflow queues and case and issue backlogs.
    • Give providers a direct 1-800 number to reach command center agents who facilitate physician-to-physician phone connections. Physicians can quickly collaborate and consult on actionable imaging findings or discuss a case.
  • Realize Communication Benefits Across the Enterprise

    • Navigate complex health network contacts and on-call schedules to ensure the appropriate care or imaging provider is contacted. 
    • Speed access to imaging findings through secure closed-loop communication with individual messaging preferences.
    • Ensure up-to-date information on changing shift schedules and varying specialist availability. Take advantage of automatic contact management, with a service that always has current data about which contacts are in-network and out-of-network.
  • Communicate with Patients Directly

    • Use intelligent tools for tracking and confirming follow-up communication about care management. If desired, care providers and patients can be automatically alerted to any incidental findings that require additional imaging.
    • Deploy patient-centered communication campaigns, featuring reminder notifications throughout the exam follow-up process—from findings delivery to exam ordering and scheduling.
    • Improve patient communications to help reassure anxious patients awaiting scheduling­, ultimately ensuring patient follow-through on follow-up care recommendations.

Our outcomes

View all insights


Need support for
this solution?

Join Community discussions

Find and share knowledge, exchange ideas, and collaborate with peers and Change Healthcare experts to drive your solutions to success.

Let’s start a conversation

We’re here to help you find out how this solution could benefit your organization. Complete the quick form to the right, and someone will reach out to you soon.

Our experts will:

  • Discuss your individual use case and business needs
  • Explain our features, benefits, and services
  • Show how this solution can help achieve your goals

Want more information? Start here.

Thank You

We appreciate your interest in Change Healthcare. A member of our team will contact you to better understand your needs and discuss potential solutions.

Together, we are accelerating the journey toward improved lives and healthier communities.