COVID-19, changes in telehealth, and new state mandates are resulting in an overwhelming rush of new claims—many with never-seen-before nuances that must be quickly understood and addressed. Change Healthcare is helping health plans manage policy with rapid content updates, including new codes. Our support teams are working with plans to address any content modifications needed to handle new or modified services. Where available, our Policy Management Module can support new policy development for rapid deployment within the claim workflow. We are also helping payers improve payment accuracy by enabling alerts about potentially problematic claims.
We are offering Payment Accuracy payers a no-cost consultation on how to modify COVID-19 rules and build new policy content. We are also offering a no-cost savings assessment of our pre-submission service.