In Engagement Strategy, In the News

Why Value-Based Care Challenges Providers, Payers to Offer Retail-Like ExperienceHealthcare IT News’ Bernie Monegain reports that consumer engagement is becoming top of mind for both health plans and providers, according to a new Change Healthcare study.

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Investment in consumer engagement is a top priority for payers and providers, and value-based care is the main driver. But the majority of consumers say their experience with providers and health plans hasn’t improved–or has even gotten worse in the past 24 months. Plus, consumer engagement is hampered by a...

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