The Power of Design Thinking

 In Medical Billing & Claims

Design learning is a new approach to patient billing and statements that can have a profound impact on the consumer experience and revenue cycle effectiveness.

In this interview with Bryce Bruner, Director of Communication and Payment Services at Change Healthcare, you’ll learn:

  • How patient focus groups and data science can be used to design billing statements that motivate patients to action
  • Industry trends driving providers to apply design thinking to the billing cycle
  • What’s behind their seismic shift from print to digital billing, including market demand for digital statements and integration with consumer payment channels
  • The impact design thinking can have on the billing cycle, including increased revenue, faster collections, lower defaults, and fewer calls from confused consumers with billing questions

And a lot more …

Watch the video

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