Study: Payers, Providers, Patients Differ on Consumer Engagement Investments, Effectiveness

 In Engagement Strategy

A majority of consumers in The Engagement Gap say their experience with providers and insurance plans has not improved over the past two years, and in some cases has gotten worse. Change Healthcare has a feature on Healthcare Informatics on how to bridge that divide.

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We all know the risks associated with self-pay patient accounts. The cost to collect is up to three times higher than on commercial insurance accounts, and the longer a self-pay balance goes unpaid, the lower the probability you will ever collect. The reality is, these problems are here to stay because of rising ...

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