Patient Experience

The Changing Landscape of Outpatient Surgery

Over the past few years, there has been a push to perform more surgeries outside of the traditional inpatient setting, whether that’s in a hospital’s outpatient area or as part of an ambulatory surgery center. As hospitals and health systems consider offering more outpatient surgical options, it’s important to fully appreciate the advantages and risks associated with relocating procedures and develop solid processes for enabling an effective and safe outpatient surgery program.

What Do Healthcare Consumers Really Want?

To improve the customer experience in healthcare, we must first determine what the healthcare consumer truly wants—and it’s often quite different than what we imagine.

Although the ...

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