In a new report on Multibriefs, writer Christina Thielst cites Change Healthcare’s recent “Engagement Gap” survey. She notes that even as providers and payers push hard to boost consumer engagement, consumers say they want more substance in their healthcare experience.
Becker’s Hospital CFO Report says Change Healthcare’s new “Engagement Gap” study shows payers and providers are focused on investing in consumer engagement. But despite the best efforts, some patients are reporting unimproved healthcare experiences. Read the article