The National Committee for Quality Assurance (NCQA), a private, 501(c)(3) not-for-profit organization dedicated to improving health care quality, has certified the Change Healthcare Provider Directory. This significant accomplishment demonstrates the Change Healthcare commitment to offering clients the highest quality products and services.
Specifically designed for organizations that provide services or products to health plans, this certification means that the Provider Directory has met the demanding requirements of the NCQA, through a rigorous review process. The process included multiple discussions with the NCQA, extensive paperwork, and evaluation testing of the Provider Directory product.
Certification requirements are developed with the input and support of employers, unions, health plans and consumers. The certification is a reliable indicator for consumers and employers that an organization is well-managed and delivers high quality care and service.
“NCQA’s requirements are demanding and are purposely set high to encourage continuous improvements in quality,” said Tate McDaniel, senior vice president, Consumer Engagement, Change Healthcare. “This certification is a symbol of quality in the marketplace, and we are proud to have earned it and committed to maintaining it.”
By certifying the Provider Directory, NCQA is recognizing that it (Provider Directory) achieved substantial performance against the requirements in the Health Information Product (HIP) category – Physician and Hospital Directories (HIP 4).
The certification affords benefits both inside and outside of Change Healthcare. As a vendor, certification shows the organization’s commitment to meeting quality standards. And, health plans can achieve easier accreditation when they work with a NCQA certified vendor. NCQA-Accredited health plans receive automatic credit (i.e., 100% compliance) toward their own Accreditation Survey when they work with certified HIP vendors. The result is a streamlined survey process and more productive ties between high-performing organizations.
The Consumer Engagement team began the rigorous review process in the spring of 2017. Re-evaluation is required every two years to maintain the certification.
“Our two organizations share very similar visions for healthcare,” added McDaniel. “NCQA’s vision is to transform health care quality through measurement, transparency and accountability. And at Change Healthcare, our vision is to inspire a better healthcare system. This certification exemplifies a standard of quality and acknowledges that our Provider Directory offers a better experience for our clients and members.”
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