In Engagement Strategy, In the News

80% of Payers Investing in Member Engagement, SatisfactionA new Change Healthcare study shows some 80% of health plans are focusing on improving member engagement and consumer satisfaction, HealthPayer Intelligence reports.

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Healthcare IT News says a new study from Change Healthcare shows consumer engagement is becoming more of an imperative for both health plans and providers. They’re reportedly channeling about a quarter to a third of healthcare IT investment dollars into such engagement. Read the article

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