May 1, 2013
The Value of Critiquing the User Experience
Tiffany Pack, Vice President, Implementation and Engagement

In March, Change Healthcare released its first large scale User Satisfaction Survey. The purpose of the survey was three-fold. First and foremost, we wanted to gauge user satisfaction with our cost transparency and consumer engagement solution, Transparency Messenger™. Because we are a company committed to developing products that are easy-to-understand and easy-to-use, ensuring people "get it" (and love it!) is important to us.

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