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Support Portal

Support Portal provides one-on-one assistance to help members review providers, costs, quality, and change preferences. Your care advocates can walk through the savings process with members and help them make the choice that’s right for them.

Provide guidance and support throughout the entire shopping process.
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ASSIST MEMBERS IN EVALUATING SERVICES

With an easy-to-use interface, your care advocates can assist with preferences, search for costs on behalf of members, and quickly answer questions.

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REVIEW HEALTH SAVINGS INFORMATION

Support Portal has a clear and simple platform that will inform your advocates about member needs in a HIPAA-compliant way. Your care advocates can see individual savings opportunities and view deductible statuses, which help your members find and collect more savings.

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EMPOWER CARE ADVOCATES

By using Support Portal, members can rely on care advocates for specific examples of savings, and assist members with next steps for savings—such as finding contact information for providers or pharmacies. Care advocates can also request more information on the behalf of a member.