Privacy Policy
change:healthcare recognizes the importance of sharing and comparing healthcare costs and experiences. We are dedicated to protecting the privacy of our users and ensuring that the change:healthcare website, www.changehealthcare.com (“the Site”) is used appropriately. We understand that health is a very personal subject and we want our users to feel comfortable using the Site to whatever degree they see fit. Therefore, with the help of the change:healthcare membership, we strive to maintain the highest level of integrity. We welcome suggestions on how we can improve.
This Privacy Policy identifies what information we gather from you, how we may use or disclose that information and our efforts to protect it, among other things. Please read this policy carefully.
PLEASE READ THESE TERMS AND CONDITIONS OF THE PRIVACY POLICY CAREFULLY BEFORE USING THE SITE. By accessing or using the Site, you indicate your acceptance of all the terms of this Privacy Policy. To the extent you register on the Site as a member, then in addition to the terms that are applicable to all users of the Site, the terms that apply only to members shall apply to you too.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, DO NOT USE THE SITE.
INFORMATION
You may use and interact with the Site on multiple levels. Visitors may freely browse information provided for public use. If you wish to interact with the information or post comments, we require you to register as a member. When you register to use the Site, we ask for and store your email address and ask you to create a user name and password. You will have the option to add other personal information into your profile.
Information that may be added to profiles: Health issues Providers (Doctors, Hospitals, etc.) Comments and quality reviews Prescriptions Biographical information including gender, age, and/or location
You will have the option to make your profile completely private, otherwise the information will be public for other users to see. We may also collect the information you disclose regarding any providers, experience, prescriptions, health issues, or other areas of the site. We may further collect any information that you voluntarily provide to us through responses to surveys, questionnaires and the like and through your use of information storage facilities on our sites. The Bill Management portion is provided only to members who wish to pay the fee for use.
COOKIES
Cookies help a website distinguish a user’s browser as a previous visitor to the site and save and remember any preferences that may have been set by the user on a previous visit to the site. Currently, websites use cookies to enhance a user’s visit; in general, cookies can securely store a user’s ID and password, personalize home pages, or identify which parts of a site have been visited.
You may personally set your web browser to notify you of cookie placement requests. You may also decline cookies completely. In addition, you can delete files that contain cookies. Note: If you delete cookies that have been sent from our Site, this will cause you to reenter data upon logging in.
USE OF INFORMATION
change:healthcare believes that public information is beneficial to other users in evaluating health care costs and quality. We use your personal information to identify and register you as a member of the Site. We also use your information to communicate back to you, update you on our services and benefits, and to personalize our Site for you. For example, we may associate your personally identifying information with information we collect about your preferences and activities at the site, such as particular providers, insurance carriers, and health issues you access on the Site, should you add them to your profile.
Credit card numbers are used only for payment processing and are not retained on our system without your permission.
From time to time, we may also use your information to contact you for feedback on the Site. At a minimum, we always give you the opportunity to opt out of receiving such information in the future by changing your privacy settings.
DISCOLSURE OF PERSONALLY IDENTIFIABLE INFORMATION
change:healthcare will never sell, rent, or give away any information to unaffiliated companies which will identify you as a member of the site. We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures. Personally identifying information, which you select to keep private in your profile settings, will remain private to other members and outside sources.
Except as set forth in this policy, change:healthcare and its subsidiaries will not disclose to unaffiliated companies any information it gathers from you which could be used to identify or contact you. Any personal information provided to entities affiliated with the change:healthcare Site will be treated in accordance with the terms of this Privacy Policy, unless you are otherwise notified.
If change:healthcare undergoes a business transition such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information may become part of the assets transferred.
OTHER INFORMATION
We may provide to third parties information about you that does not allow you to be identified or contacted. This information might include collective profiles of our user groups and their activities and preferences. Such information may also be used in describing our Site and services to prospective partners, advertisers and other third parties, and for other lawful purposes. Additionally change:healthcare inc., reserves the right to supply anonymized data to partners for research or commercial purposes.
LEGAL DISCLOSURES
We may also disclose information if we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable or Terms and Conditions[provide link], including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of change:healthcare, its users or the public as required or permitted by law.
CHANGING YOUR INFORMATION
You may change the personal information in your profile at any time. New information will either replace or supplement previous information, with regards to the instance and specification of the update or removal.
While confidentiality rules apply to certain materials, the member or visitor does not own the data contained on the Site.
CHILDREN
change:healthcare conforms to the Children's Online Privacy Protection Act [COPPA]. We will never knowingly request personally identifiable information from anyone under the age of 13 without parental consent. When we do receive information (with parental consent) from users under the age of 13, we will never voluntarily share their personally identifiable information with third parties, regardless of the stated preference at the time of registration.
PRIVACY SETTINGS
change:healthcare offers variations in privacy levels. Privacy levels must be selected and changed by members, otherwise member information is public by default.
We have structured the Site so that you can visit without identifying yourself or disclosing any personal information if you so choose. However, your access may be limited to browsing and searching.
Please remember that any information (including personal and medical information) that you reveal in your public profile (such as a health issues, comments, providers, and/or prescriptions) is not subject to this Privacy Policy and will be seen by other Site members. The information described above will never be available to visitors, except for user name. Also, if you leave the Site via a link to a third party site, any information you reveal on that site is not subject to this Privacy Policy -- you should consult the privacy policies of each site you visit.
SECURITY ISSUES
Security is a matter of protecting data from unintended use, misuse, and/or accidental or unauthorized alteration. We have installed a number of security measures to protect the confidentiality of your personal information. These include:
- We use industry-standard encryption methods when transmitting credit card information over the Internet.
- You are identified on our website by your Member or Nickname and Password only.
You play a unique role in the security of our site as well. Your password should never be shared with anyone and should be changed frequently. Remember, any information you voluntarily disclose on-line in any health issue, provider profile, prescription information or insurance page, may be collected and used by other members without your permission.
Unfortunately, change:healthcare cannot guarantee the identity of other members who participate on the Site. We furthermore cannot authenticate any information provided by other members pertaining to comments and quality purposes.
Regardless of the security precautions taken by you or by us, “perfect security” does not exist on the Internet. However, change:healthcare does take commercially responsible technical precautions to help keep your data secure and as private as you specify.
IP ADDRESSES
Computer identification over the Internet is conducted with IP addresses. This allows other computers and servers to recognize and communicate with each other. Our servers automatically record information when you visit our Site, including the URL, IP address, browser type and language, and the date and time of your request. We collect IP addresses to conduct system administration, report aggregate information to sponsors and advertisers, and to conduct site analysis. If a visitor requests pages from change:healthcare, change:healthcare servers enter a visitor's IP address into a log. To maintain visitor anonymity, we do not associate IP addresses with records containing personal information.
THIRD PARTY ADVERTISERS
Sponsors, partners or advertisers on our site may also use their own cookies when you click on their advertisement or link to their site or service, or even if the advertisement simply appears on a page that you are viewing. You should review the privacy policy of other sites you visit or link to from our site to understand how these other sites use the information they collect. change:healthcare explicitly identifies sponsors and advertisers on our site as much as is possible.
CHANGES TO THE PRIVACY POLICY
change:healthcare, at its sole discretion, reserves the right to modify this Privacy Policy at any time, and without prior notice, by posting the revised policy on this Site. We encourage you to review the Privacy Policy periodically for any updates or changes, which will have an update effective date. Your continued use of the Site following the posting of a revised Privacy Policy constitutes full acceptance of any and all updates or changes.
FEEL FREE TO CONTACT US
Please do not hesitate to contact us if you have any questions, comments or concerns about our Privacy Policy or the Site in general. You can reach us via the information on our contact page.